Failure to fulfil I ordered two vinyl boxed sets for my sons birthday which was May 8th One set was sent correctly, but the other contained an unrelated DVD instead of a Vinyl called Copper Blue. My direct promised to send the correct vinyl but then claimed they could not supply- so I purchased is elsewhere with no difficulty at all it. My Play Direct admitted it was their error- and offered an inadequate refund which has STILL not arrived. They are blaming my bank- but since I bank online I know they have never refunded anything. I will not give up on a matter of principle. Also- what are the terms and conditions and privacy policy I am supposed to accept ? Another cover up ?

I don't know where to start I honestly think this site has been set-up as some kind of social experiment to see how much bad service people are prepared to put up with. They can't even do the most basic tasks such as cancel an order. Responses often don't bear any relation to the question you have asked. Avoid at all costs.

Avoid at all costs Pre-ordered a the 1975 rose gold necklace with the release date of the 3rd it is now the 8th with no dispatch of the item. In hopes to clarify this I had to navigate through the endless pages to get to the contact us/problems page and despite attempting to contact them over many days have not received any response nor my product.

PopMarket owes me a refund - did not ship the product I bough the PopMarket July 9 Album Subscription Bundle 1. I received the 1st shipment but not the 2nd or 3rd. I worked with Kevin Rey and returned the 1st shipment sealed and am still waiting for my refund. I was told my refund was processed but after following up with them they changed to their story to "checking with the billing department" After several weeks of requesting an update they have stopped responding. Worst online transaction ever.

NO CUSTOMER SERVICE WHATSOEVER!!! Ordered items on 12/5/16 and have not received any updates regarding delivery status. I have sent 3 messages through their help form on the website and have yet to get any response. There is also no phone number to get in touch with them. Also sent them a Facebook message earlier today. They have no problems sending me marketing emails daily but cannot respond to my simple request of when will the items ship. Very disappointed. This is my first order and very, very likely my last unless I hear back from them with a tracking number.