Helpful customer service. Suboptimal packaging. I was new to your website as I found a good sale that introduced me to it. The sale expired by one day as I was waiting daily on a 10% off new user coupon (which wouldn't have worked anyway since it was a sale item - i missed that part). I called and received a portion of the sale price which was not sufficient for me but appreciated. 1 week later the sale returned (odd, but OK). I purchased the Arcteryx Altra 85 pack. Of note the pack came shipped folded up with the (removable) waist belt also folded rather than removed and packed around. Not the worst thing but probably not ideal. All in all a good experience despite my learning curve to your website tendencies and the slight packaging issue.

Great Service! I had trouble getting a coupon to work on the website and Colby did a great job helping me to ensure it was applied to my order. He even called me to ensure my billing and shipping addresses were correct! Great service and prices, I would highly recommend this company.

ABSOULUTLEY PHENOMINAL!!! This has been the most easy pleasant online transaction I have ever experienced and I make a lot of online purchases. The check out process took about 20 seconds. They shipped it extremely fast. I will definitely purchase from them again.

EXACTLY As I Expected Hopped on-line, late one Sunday night -- needed a full rack for my car to carry home my new kayak. Knew what I needed from the Thule web site. Went to Mountains Plus; found exactly what I needed. Additionally, found that it was 20% off (saved $120)! Ordered. And because I was given discounted shipping, I upgraded to expedited shipping. Received everything I ordered that week. Positively wonderful experience.

Great customer service The products and prices were great, however the thing that stood out the most was the customer service. My shipment was delayed because of a snowstorm in our area and UPS was unable to deliver on the day specified. Mountains Plus called me to let me know of the delay and the updated shipping info. I had a great all around shopping experience with them.