Took over a month to get my order (paid… Took over a month to get my order (paid for express shipping) as manager was on leave and staff took no action until manager returned. Have messaged and emailed - like many other reviews got no response

Fast delivery but items were inferior The delivery of the items were so quick I received them the next day. The bulk of one of the item was not circular I call d it deformed. sweet puff is a trusted brand but this one was not like the other propels I had before. There is also a part of the glass that we’re not blown properly as it felt like it was broken when you out your mouth. In addition the holes were big. I used to get mine from another supplier and I thought that u will try this merchant but I will go back to the other supplier. Disappointed!

Every order is perfectly picked out… Every order is perfectly picked out could send some different items but really happy apart from a glass cone pieces was broken in delivery have message yous hope to hear back Thankyou

Not good don't recommend Not good don't recommend. I placed on order 2 weeks ago paid express shipping and I still haven't got my items!! I messaged them asking where my items are they replied saying not in stock like why have something up on your website saying its in stock if its not! Its took them days to get back to me about a replacement item but I still haven't got my items but they are telling me they have been shipped but I haven't received an email. Dont recommend this company at all

Great piece, great price, arrived on time. Poor (none) communication through email. I stumbled upon bongsnpipes while looking for a piece I really liked, but wasn't in stock on another site. They had the same piece for even cheaper than the other site, and it was in stock. I was concerned when I saw other reviews of their website as a scam, so I emailed the support contact after 2 days without an update on tracking for my order, but no reply. After I didn't get any replies from my e-mail, I figured it was money lost, but to my surprise, the package arrived in good condition, and exactly what I ordered. Very happy overall, relieved a little, but there could have been an email response from their support contact. Thanks guys :)