Great piece, great price, arrived on time. Poor (none) communication through email. I stumbled upon bongsnpipes while looking for a piece I really liked, but wasn't in stock on another site. They had the same piece for even cheaper than the other site, and it was in stock. I was concerned when I saw other reviews of their website as a scam, so I emailed the support contact after 2 days without an update on tracking for my order, but no reply. After I didn't get any replies from my e-mail, I figured it was money lost, but to my surprise, the package arrived in good condition, and exactly what I ordered. Very happy overall, relieved a little, but there could have been an email response from their support contact. Thanks guys :)

Item arrived broken Item arrived broken. I followed instructions on their website to notify. I sent photos of damage to their listed mobile phone number and email. Been a week and no response.... Seems they dont care

Uncontactable until 2 days after “item… Uncontactable until 2 days after “item was delivered”. Paid for tracking and express. Couldn’t receive the tracking number because it wasn’t sent. NO COMMUNICATION. I disputed with afterpay and got an email from bongsnpipes the next morning at 1am. I did not receive my package.

I enjoy every month or so splurging a little online with this store. Def a regular customer Website is easy to navigate, ship within Australia, many payment methods available, wide range of everything really, if there's an issue with anything they resolve it quickly n efficiently. They're polite, prompt, they communicate, fair pricing, prompt shipping n A1 packaging of products

Fast delivery but items were inferior The delivery of the items were so quick I received them the next day. The bulk of one of the item was not circular I call d it deformed. sweet puff is a trusted brand but this one was not like the other propels I had before. There is also a part of the glass that we’re not blown properly as it felt like it was broken when you out your mouth. In addition the holes were big. I used to get mine from another supplier and I thought that u will try this merchant but I will go back to the other supplier. Disappointed!