I've always liked Lowrance I've always liked Lowrance, so I'm probably a little partial. We'll see how things turn out in the big picture. If I continue to have problems with the GPS "seeing the sky," I am going to be extremely disappointed. I find it hard to believe that the GPS on my Elite can't "see" through my canvas T-top.

Customer service is incredible Customer service is incredible. They worked with me to troubleshoot my issue with my Hook 7 over a few weeks. After several unsuccessful attempts to fix my problem, they had me send it in to be looked at. In the end, they ended up replacing the unit free of charge.

When going to the website a chat box… When going to the website a chat box appeared and I chatted about my issue. I gave them the unit info(lowrence Hook reveal 7 transducer bracket) they suggested part number needed. Wrong part. For skimmer application. Bracket doesn't allow transducer to be low enough in the water.

Lowrance makes so many different… Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd stock a given item that was touted as the newest of some item and 6 months later Lowrance was pushing a newer version of that item. Hard for retailers and even harder for customers

I received the wrong item I received the wrong item. I requested item 000-12244-001 but received item 000-14583-001. Now I have to go through the trouble of sending an e-mail after spending time on two calls trying to correct the mistake. All other items were the correct items and the shipping time was quick. Please slow down and insure items requested match items being sent out. Thanks