I placed an order on 28th April & there… I placed an order on 28th April & there has been no updates on shipment. I even opted for the ‘Special Shipping’ option. Emailed them on 8th May but no reply yet. Hopefully it’s just due to the covid-19 period thus resulting in a delay....

They blocked ME when I needed help I contacted AllPaintByNumbers to get help from support (help @ allpaintbynumbers.com, her name is Emily). The paint by number kit they sent me looked nothing like the photo I submitted. The colors were way off, the person had no eyes, etc. So I reached out for help. I emailed Emily a photo of the kit they sent me, which has my photo on there, and the actual photo to show her that they looked completely different. Emily said, go ahead and complete the painting, then send me the photo of the painting. I actually had already done the painting and it looked horrible. So I replied back with the painting I had completed, only to find that she blocked my email address! So, then I emailed her again, but through their email support page on their website, and said, "hey I tried to email you but for some reason my email is now blocked. I still need help." I never heard from them. So a few weeks later I tried to login to my account, and they deleted my entire account without any notice. Horrible customer support (basically non-existent), unwilling to help customers, and deleting my information without any acknowledgment is poor business.

After receiving the wrong PBN kit… After receiving the wrong PBN kit twice, the correct kit arrived , albiet very crinkled during travel by mail and took a lot of ironing. This has occurred with most kits. I suggest that the kits should be enclosed in a cardboard tube to help protect them. On the plus side , the latest kit "mountains, river ,trees and rest house" is the best quality kit I have ever had Well designed, clear red lines (cover better than black) , Clear numbers, Quality paint which is creamy and easy to apply and covers well.

Terrible company!! Terrible company!!! Took 2 months to receive paint by number kit. Canvas was wrinkled and would not flatten out, contacted company, was told they would send a new canvas, never received it and now the won't respond to emails. SAVE YOUR MONEY!!!

Art Stealing Company! This company is known for stealing well known art from many artists. This company then proceeded to make money advertising art that doesn't belong to them! They don't deny stealing the art either. Recently this company stolen Roy The Art, digital Disney princess collection of THEIR ART and started claiming it as their own product. This site is a huge scam, do NOT BUY ANYTHING!