great customer care I use picmonkey a year now and recently due to email account and payment changes I got billed a yearly fee. However I’m really pleased with the support and actions I have experienced asap I raised the above issue. They responded instantly with all the explanations and choices to keep prescriptions and get a refund all in an easy email correspondence. For me this is a very professional way of dealing with their customers satisfaction. Thank you.

I waste more time waiting for PicMonkey… I waste more time waiting for PicMonkey to fix issues than I do using it. Yesterday it was down completely. Today "Trouble In Paradise". This is ABSOLUTELY ridiculous. The Old Picmonkey worked great. The new is terrible and down more than it is up. Listen to other reviewers. Don't waste your money. I've been a customer for years (Old PicMonkey) but not anymore. Finding a differenct company for my business use.

Beware!! Beware!!! This company is extremely underhand. I signed up for a free trial for my daughter. I then forgot to cancel on the exact day and every time I think I've cancelled when I'm checking my credit card statements, low and behold, that $4.99 is still being taken out. The PicMoneky account is closed and I've done everything I'm meant to. Tomorrow, the only thing left is to cancel the credit card. I'd say these guys spend far more time on legal payment loopholes than offering useful products.

At one time I loved PicMonkey but not any more. At one time I loved Picmonkey. As a blogger and content creator, it was flexible and easy to use. Then they got fancy and added features and more useless, confusing, features. I am going back to Canva because this so-called upgraded version absolutely destroys any ability to be creative and customize. This has become a tool for social media hackers and nothing more.

Picmonkey used to be a great program… Picmonkey used to be a great program years back. Now it is nothing but frustration. Constantly getting "trouble in paradise" error messages, designs do not update (for days sometimes). First time I contacted customer support it was supposedly my computer and then things just magically worked again. Second time they are telling me it is my computer again. I can work five times faster in Canva with NO issues. Will not renew this time