Not sure how to feel about all this 😕 After seeing all these bad reviews I'm nervous as to what my doll is going to look like🥺...if its anything like all these people are saying then I'm going to take legal action...if it looks like the photo then I will give a good review but as of now still waiting for my product that I ordered on the 17th of april and its now May 28th🤷‍♀️

Painful, but have to tell my 10 year old , NO REPLY Wow I'm sitting here scared and hurt already after reading all these reviews, I ordered my daughter a doll from this company without reading the reviews first , and it's been sometime now , that I should have the doll because my baby birthday is in 2 days , now I emailed them and received a auto message back , NOW I'm afraid that I'm gonna have to look my daughter in her face and tell her there's no doll and she dont have know present to open . Painful

It had been a month since I ordered a… It had been a month since I ordered a doll for my daughter so I contacted customer service to see if there would be a longer delay. Customer service stated that my order was fulfilled and gave me a bogus tracking number. The tracking number was invalid but they kept insisting it was already sent out. My order online said it was still in processing so I don’t know where they were getting this number from. So I contacted PayPal to get my money back; later in the week I heard from another customer service rep who then gave me a new tracking number. My account then said fulfilled. The tracking number works, but the package hasn’t moved. Still no doll. I’m very frustrated and my daughter whose birthday present this was is now heartbroken. Don’t order from Charlesen. Liars.

Can't say I'm real.satisfied with the… Can't say I'm real.satisfied with the fake customer service emails. Been waiting for my doll for almost a month. My doll is sitting in California for the last 10 days with no movement. At least you could inform people after you take there money it will definitely be a month. I got this for someone's Birthday and figured 10 day max delay but this is ridiculous. I made sure I informed the other 3 mothers who Were!!going to buy dolls about the scam. Wouldn't order another thing from this site. Thanks for taking my money and caring about your customers👎

UPDATE!! I purchased this doll 2 weeks ago for my 7 year old niece who is extremely bored during this pandemic. She is in love with this site and literally begged for the "Jamani" doll. She was so overjoyed when I told her it would be arriving soon that she already bought clothes for it. I cannot track the package and customer service is not responding so I researched these reviews and I'm horrified! I am praying that her doll arrives soon and in good condition......UPDATE, So after a little patience and prayer our baby finally arrived in 17 days! It was not the doll we ordered but my niece was pleasantly surprised and is totally in love with her new baby. She even said she prefers this one instead of the one she picked initially so I will be ordering again. Thanks Charlesen.