It had been a month since I ordered a… It had been a month since I ordered a doll for my daughter so I contacted customer service to see if there would be a longer delay. Customer service stated that my order was fulfilled and gave me a bogus tracking number. The tracking number was invalid but they kept insisting it was already sent out. My order online said it was still in processing so I don’t know where they were getting this number from. So I contacted PayPal to get my money back; later in the week I heard from another customer service rep who then gave me a new tracking number. My account then said fulfilled. The tracking number works, but the package hasn’t moved. Still no doll. I’m very frustrated and my daughter whose birthday present this was is now heartbroken. Don’t order from Charlesen. Liars.

Ok so I just got my baby and OMG THIS… Ok so I just got my baby and OMG THIS IS NOT A SCAM this is the best it came in good condition very pretty and the one I wanted I'm definitely by here again. But the bad thing is it took a little while but it is a good website I love my baby🥰🥰🥰

Please don’t scam me...UPDATE Hello I haven’t got the doll yet but my mom is getting me a doll but if Charlesen sees this I will like to say this is going to be my first reborn doll so please don’t scam me I am 12 years old so please don’t scam me and the doll I’m getting is the Journey realistic baby girl doll please don’t scam me...UPDATE the doll came it’s so cute very pretty looks real and adorable thank you definitely recommend I put a picture of the doll so you can see it’s clearly not a scam I’m so happy with my new doll thank you charlesen

This Website is full of it… Do not buy from this website or company. I ordered a reborn on July 3 or 4th and it supposedly shipped out the next day, however last update was July 11, 2020 I have not received any new information nor have I received my reborn. This company has no idea where my order/package is and I am convinced all agents are robots. I am going to request my money back. I learned a lesson.

I still have yet to receive my doll literally ordered a Doll about a month ago is been sitting in a Ohio DHL location for 8 days when I call to find out when this doll is going to be delivered they had no information I contacted Charlesen and no reply.I will never order from this company again.Please beware!!!