The WORST Customer Support Manager… The WORST Customer Support Manager EVER! I ordered mid March for a picture to be used in a wedding reception. I can understand a delay of if a contractor fail which I was notified they did. Sadly, disappointing and near unforgivable, the customer service manager has failed epically, and unapologetically after approving the preview at least four times and dispute a promise to get it in the mail two weeks ago, I STILL DO NOT HAVE the product to be given as a wedding gift and use for the reception and wedding held last weekend. The product this company offers is beautiful but the customer service manage only makes snide remarks projecting any responsibility toward herself toward me for feeling disappointed. The last communication I made was either get the product in mail or refund the money immediately. I held out a small ray of hope, the product would arrive before I left, but it didn’t. If anyone in authority over this heartless wretch sees this, I hope they will contact me. I’d love for him to see the email thread and how callus and unfeeling she is. There is NO SUPPORT and NO CUSTOMER SERVICE. I guess I’ll have to file fraud with my bank to get my money back.

Wow! Can't thank you enough! Beautiful! The watercolor print that Designed By Memories did for us, turned out perfect. We thankfully received it on our daughter Trista's birthday which was her present. The picture of my granddaughter holding her 3 month old baby brother made my daughter's smile shine. So thankful that I found you.

Do not purchase from this company Do not purchase from this company. Very poor customer service from Jessica Miller. Very insulting. they say they will sue me for theft because they shipped my canvas print but never received. I turned the problem over to my credit card company, who is investigating this company. My order was placed the end of January and never received.

It appears I’m having the same trouble… It appears I’m having the same trouble with my order place mid February. And it appears the same, nasty attitude manager, Jessica Miller, has other complaints from other customers. I had used them before and had absolutely no problem and it was beautiful work. Thought I would order again for a friend whose furbaby crossed the rainbow bridge at the time of my order. Such a disappointment and tonight I canceled the order. Will never use again and will discourage my friends and family who I told them about this company to never ever use. What a difference in customer service and receiving your order in a timely manner in over year when I last ordered.

IF YOU ALREADY PURCHASED FROM THEM YOU… IF YOU ALREADY PURCHASED FROM THEM YOU ARE SCREWED! It appears to be a small mama pop organization that outsources to China or some other country. This past month they seem to have been hit with delays and canceled orders and are panicking. One of the customer service reps, Jessica Miller, threatens legal action and insults you when you try to find out where your product is. They tout 5 to 7 days to ship And everyone who is leaving messages like me has waited over 30 days. I have attempted to cancel my order with no guarantee I will get a refund so I am working with my bank to do a chargeback. By the looks of things this company will be out of business soon. However there are still people out there who are enamored with this type of artwork. Do your research! Avoid these clowns