I would give a 0 if I could I would give a 0 if I could. I’m shocked that they have a manager like this. I will only post one of her replies because they were so rude. Managers response as I have still not got my portrait. We literally resent the delay email, you're being ridiculous. Did you even check your spam folder? how many times are we gonna have to send this to you? jesus. Jessica Miller Designed By Memories Customer Support Team Manager

Love the Proof/Approval Process The ease of ordering, coupled with customer service support. The care taken in the proof/approval process to insure that the customer will be beyond, BEYOND thrilled with what is delivered. THAT PART meant EVERYTHING to me. I ended up swapping out an image I initially submitted, for another one, thanks to the proof approval process. Their patience & understanding was invaluable to my getting a fabulous portrait of 'my Babydog'. Love BOTH canvases that I got! SO pleased & thankful! 💗🏆

Move on quickly Move on! the customer service and business practices are suspect at best. No communication or ownership of problems nor will they honor their associated Guarantee. I have never delt with a more ignorant company that refuses to communicate or provide basic level of customer service. They screwed up but expect you to pay the price. Go elsewhere.

It appears I’m having the same trouble… It appears I’m having the same trouble with my order place mid February. And it appears the same, nasty attitude manager, Jessica Miller, has other complaints from other customers. I had used them before and had absolutely no problem and it was beautiful work. Thought I would order again for a friend whose furbaby crossed the rainbow bridge at the time of my order. Such a disappointment and tonight I canceled the order. Will never use again and will discourage my friends and family who I told them about this company to never ever use. What a difference in customer service and receiving your order in a timely manner in over year when I last ordered.

Great company. Great talent. Designed has done several watercolors of my parents. They have all turned out outstanding. Friends and family all remark how beautiful they look. They are very easy to work with, and are responsive to any changes I requested. I'm sure I'll have them do more as time goes by.