Good customer service I placed a order, then I realized I probably wasn’t going to receive the item before Christmas, as shipping takes 1-2 weeks (to Italy). I reached out the company asking to cancel my order and they answered in 30 minutes. It was like 10pm. They asked me what was wrong and I explained the problem. They refunded me. Polite and professional.

Got sent a confirmation of order but… Got sent a confirmation of order but haven’t heard anything since, ordered over a week ago, hoping to receive my order, but I haven’t got my hopes up.

Bad service I placed my order over the Black Friday weekend and as of yet have not received either a tracking number or my goods. I contacted the customer service department for an update and have not received any response back even though they say on their website that they will respond within 48 hours. Ordered as a Christmas present and as I paid through PayPal am unsure whether to continue waiting or to request a refund. Wish I had read the reviews on here first before placing my order 🙁

An OK product, but a sketchy company. The product itself is good, sort of. I received my block lamp a couple of days ago. The first thing that strucked me is that the lamp itself is not labeled as "SpaceArtsy" but rather a different company called "E.P. Light Studio" you can search that and you can find actually two companies: "E.P. Design Lab" and "E.P. Light Studio". There's just no company SpaceArtsy labeled on the package. So we have three companies, each of them saying that it's handmade but really, where is it made? Anyways, the block lamp started bugging so that the touch sensor actually requires to hold it to turn it off - I let it discharge, then recharge and it works fine. Weird.

I wouldn't recommend My lamp arrived damaged, but there has been no answer from the shop to my email requesting a refund or replacement. I am still hoping to receive an answer. Apart from the damage, the lamp looks okay in a dark room but not as pretty as pictured online. I'd say it's not worth the price, even with the permanent 'discount'.