Awful customer service Awful customer service, been waiting nearly 3 weeks for my order and no response to emails or messages online. The fact they don’t even send a tracking link should be the first warning sign, then they do not reply when you request one. Not expecting this to arrive before Christmas if at all.

Better than the reviews say I've just come across these reviews after mine came because I wanted to order another one for my mam. I'm glad I didn't check the reviews before ordering because they'd have totally out me off! My lamp is beautiful and good quality, a little smaller than I was expecting but so worth it. I bought it in the sale, I'm not sure if its the kind of 'sale' that they have on always, but if not, I probably wouldn't pay full price for it. I'll definitely be buying myself something else when I put my next order in!!

It arrived already broken The lamp took more than 2 weeks to arrive and when it has finally been delivered, I've discovered that the remote wasn't working... Smaller than expected, made in China. Not worth the price.

Got sent a confirmation of order but… Got sent a confirmation of order but haven’t heard anything since, ordered over a week ago, hoping to receive my order, but I haven’t got my hopes up.

Bad service I placed my order over the Black Friday weekend and as of yet have not received either a tracking number or my goods. I contacted the customer service department for an update and have not received any response back even though they say on their website that they will respond within 48 hours. Ordered as a Christmas present and as I paid through PayPal am unsure whether to continue waiting or to request a refund. Wish I had read the reviews on here first before placing my order 🙁