Wrong item received Wrong item received. No packaging for items in shopping box. Received damaged product on a later delivery. Customer rep couldn't resolve email address error, and so I couldn't look up my order on line...poorest shopping experience in my 59 years of life.

Staff was polite and helpful I went to the Michael to get a frame for my daughter’s birthday present. One of the staff member Alyson was very kind and polite. She has a very good communication skills with the customer and her suggestion was very helpful. She is ASSET to your company. Also store was well organized has many creative products that I have been experienced. I would like to go back to Michael again.

CUSTOM FRAMING AT MICHAELS near Sherway I recently popped into Michaels on North Queen (near Sherway Gardens) to get some custom framing done. I would like to recommend Steve and Marika on their outstanding service. Steve does the framing, his work is excellent. He is very professional to work with and his manner is super kind and Fun. Marika assisted me is selecting my Frame, Matt Boards and fillets - I would highly recommend Marika for her keen sense of style and design. Excellent service all round - 10/10.

Customer service at the Pembroke… Customer service at the Pembroke Ontario is absolutely terrible. Use Amazon, don’t waste your time in store.

I had a very valuable antique picture… I had a very valuable antique picture framed by Abiti. She was very courteous, friendly and knowledgeable. Her suggestions with matting and placement greatly improved the picture. A real professional. She went above and beyond suggesting upgraded hangers at no additional cost. Very pleased. If it was possible, I'd give her 6 stars Joseph