Send junk products without authorization, then demand payment Ordered a large frame for $70, it arrived broken and was of very poor quality. I wrote a review stating this, did not request or initiate a replacement. The company sent me one anyway, also terrible, also broken. I told them this one also arrived broken but made it clear I was only giving feedback. They sent a THIRD anyway and are now threatening to charge me for the extra frames they decided to send and now want back. I just want them to leave me alone, but they're ignoring that part.

Blick's Art Supplies is fabulous! Unfortunately there is no Dick Blick's store near me, so I work with them via online orders. I've been ordering from them for almost six years and found them consistently excellent in price, quality of product, and superb customer service. After dozens of orders I've had exactly ONE order that wasn't correct--and that one was immediately fixed when I contacted customer service. Blick's has some of the best online customer service out there. It's my go-to place for art supplies of all kinds.

Sunday-bad experience with cashier Sunday, I visited the Omaha store and was looking for a canvas and was not finding the size I was looking for. When I asked for help in finding an alternate size I was told "Art is a very personal thing". OK, I get it but are there optional canvas sizes that could meet my need? We are talking an art supply to create art not art. When I tried to explain why I was looking for help and that I had driven al long way, the cashier evidently didn't like my tone of voice and became defensive and I was told by her that I shouldn't talk to her that way (what way?) and I should leave. I had a purchase I had bought the previous day with me and I didn't think would work for me, so I said I soon as I got the credit I would leave the store. I was then told by the cashier that the staff was just minimum wage earners paid to cash out customers and had no knowledge of art or art supplies. (salesperson 71700). She handled my return expediently and I left. Unfortunately, given my treatment, I doubt I will ever return to the store and its going to be tough to continue to refer other people there. I had been to this store several times before and was able to get assistance and had referred others there. Unfortunately, one bad experience takes away three good experiences.

I purchased a 906 etching press several… I purchased a 906 etching press several months ago and it was a great little press with one problem. The blankets would pull to one side after several pulls and I would then have to reset. I kept trying to adjust the tension and ended up with a damaged turn screw. Spoke with tana this morning and she has issued me a return label and will be sending a new press first so I can use shipping box to return the damaged press. This is terrific customer service. Tana you’re the best

I ordered some premium stretcher and… I ordered some premium stretcher and crossbars from Blicks and they emailed me because my order did not add up. Come to find out I ordered the wrong size crossbars for my order and they caught it, and corrected it. Their emails to me where prompt, within the day, and I really appreciate the extra help they gave me on my questions and my order.