Beautiful Moroccan rug! Great Service... Our beautiful vintage Moroccan rug arrived only five days after we placed the order. The website image matches the colors and condition. When we had an issue with or email address, a very nice person answered the phone and immediately helped fix the problem. We love Benisouk so much that we just ordered two poufs and can't wait to get them.

Cactus silk pillows Our four cactus silk pillows were delivered very quickly and are beautiful. These are exactly what we were hoping for. Highly recommended. Each pillow case is unique, and not precisely the same size, but all fit an 18x18 pillow inside very well.

Returning rugs 'stuck in customs' - no refund. Buyer beware! I've since come to realise my experience is identical to dozens of others, making me wish I had read reviews prior to falling for the glitzy website. The rug I bought was returned to Benisouk well within the 14 day returns window, and FEDEX has even said it was delivered. But according to Benisouk it is apparently 'stuck in customs'. Benisouk provide no proof of this, no evidence of any communication with customs, constant reassurances that they are 'working hard' to retrieve it from customs, but now six months in, I hold zero hope of ever receiving a refund for this and now they are not returning my emails. Benisouk states that we should use their own 'authorised' returns company, to guarantee delivery, but this is ludicrous. They quote you virtually the price of the rug to return it. I got a quote from the same company at a fraction of the cost of the return that they quoted me. Naturally I pursued that route. Now there is nothing to show for it. If you are thinking of purchasing any product with this company - spend a moment reviewing all the 1 star reviews first, and then draw your own conclusions.

The quality and softness of my Beni Ourain is unmatched. I worked with Benisouk on a custom Beni Ourain rug with an unusual size. They were very helpful and responsive. I don't often purchase rugs online but working with Benisouk made the process easy and gave me confidence in the quality and authenticity so I decided to make the purchase. The rug arrived a few weeks early and it's absolutely beautiful! The quality and the softness of the wool is unmatched and truly elevates the living space.

Buyer beware. Buyer beware. Fraudulent company and purchase. Ordered 1st April with a 3-5 business day shipping promise. Followed up. No replies.