Does not match pictures and non-existant support Benisouk gets an extra bad review for their lack of customer service. It started with the shipment when there was no notification of how long it would take or that it would take over a month more than listed anywhere on their website (it took 2!) to receive my order. And then when one of the rugs arrived, the color was NOT as photographed in the image. Red vs. Pink is very different when you're designing a room and paying a lot of money for something. Since I emailed to inquire, they have stopped responding. Quality of the rug seems fine but the color is what I'm concerned about. Based on reading other reviews, if something goes wrong, good luck. It's a risk/cost you have to be willing to take.

One of a kind The description, photos and background story really helped sell me on the rug without even seeing in person. Shipping was fast and the rug arrived in good condition. It is really beautiful and the vibrant colors bring my living room to life. Because it is vintage condition, I found a couple hairs on it. Regardless, I really liked the rug and would rather purchase a vintage piece than new production from a generic store.

These guys are legends. The best! Not only does Benisouk has the most unique and gorgeous rugs ever, but they also shipped fast and have been great to work with overall. The rug game can be super shady, so we're thrilled to have purchased five rugs at this point, and it's been smooth sailing all the way.

Returning rugs 'stuck in customs' - no refund. Buyer beware! I've since come to realise my experience is identical to dozens of others, making me wish I had read reviews prior to falling for the glitzy website. The rug I bought was returned to Benisouk well within the 14 day returns window, and FEDEX has even said it was delivered. But according to Benisouk it is apparently 'stuck in customs'. Benisouk provide no proof of this, no evidence of any communication with customs, constant reassurances that they are 'working hard' to retrieve it from customs, but now six months in, I hold zero hope of ever receiving a refund for this and now they are not returning my emails. Benisouk states that we should use their own 'authorised' returns company, to guarantee delivery, but this is ludicrous. They quote you virtually the price of the rug to return it. I got a quote from the same company at a fraction of the cost of the return that they quoted me. Naturally I pursued that route. Now there is nothing to show for it. If you are thinking of purchasing any product with this company - spend a moment reviewing all the 1 star reviews first, and then draw your own conclusions.

Beautiful Moroccan rug! Great Service... Our beautiful vintage Moroccan rug arrived only five days after we placed the order. The website image matches the colors and condition. When we had an issue with or email address, a very nice person answered the phone and immediately helped fix the problem. We love Benisouk so much that we just ordered two poufs and can't wait to get them.