
SF Surfer
GBDO NOT SHOP HERE This was the most horrible online purchase ever! My experience was very similar to a previous review posted by another shopper and looks like this is a regular scam used by Eyesave.com to intentionally sell lower quality lenses instead of what was advertised. I ordered a pair of "Smith Frontman" (frame) with "ChromaPop" (type of polarized lenses, expensive) lured by the low price from Eyesave.com. They had and issue shipping to my storage and offered 5% off if I used my home address. The charge came without the 5%! They took 10 days to ship. When arrived almost 20 days later, the frame matched the order but the lenses were just regular polarized, not the high end ones. It was even written on their invoice "ChromaPop" but not on the Smith's box nor on the lenses. Tried to log into my account to get the return label and my email was taken as "invalid". Tried to contact them on the phone and it's just a voice mail encouraging you to use the chat online and/or leave a message. Without and call back or reply for 3 days, I did use the chat. Customer service never explained the email address deletion. Sent me a return label in a png.file that had both sender and recipient unreadable. I had to convert it to jpeg. and had it enhanced to get a decent print out of it. The return was done 10 days later and with a $15. difference to the Eyesave.com pocket. They did not returned what I paid for. I did not even want to contact them again. Do yourself a favor, save time, money and headaches. DO NOT USE THIS GARBAGE.

AC
GBBuyers Beware This company is not an authorized dealer for Maui Jim. This is the reply I received directly from Maui Jim Customer Service when I e-mailed them inquiring about Eyesave.com. They replied "Eyesave.com is not an authorized retailer, as they are not getting their product from us directly, so therefore we are unable to determine authenticity." I would think twice before buying from this company.

Steve
GBExcellent experience I had a similar experience to that of A. Mazer on my Maui Jim sunglasses....they were a lot less expensive than the competition, and they arrived as advertised in three or four days. Steve

Paulette Guinart
GBHorrible, HORRIBLE Company!!!!! I ordered 2 pairs of sunglasses for my nephew's birthday 12 days ago. They said it would arrive in 3-5 days max. 3 days later they called to say my order was being held up for a billing issue. The issue? I was having it shipped to San Diego to my nephew, so it did not match my billing address. I even paid for gift wrap! That held up the order and they said it still could not ship for 2 days because they had to get it from the vendor. Guess what? 12 days later I just got another email that said my order was being held up for a billing issue!!!???!!! That I needed to contact them in 48 hours or the order would be cancelled! They are in NY, I am in LA, they are closed, my nephew did not get a birthday gift... All this time I thought the order had been shipped and received! I am pissed!!!!!

jane
GBWorst Company EVER!!! WORST EXPERIENCE EVER!! Never use this company! I thought this was a reputable company, but soon found out it is ran by a bunch a little kids and wannabe scam artists. My order shipped over a month after it was placed - and then charge to my account when it was shipped, not when it was ordered. By the time they decided they felt like sending my glasses, I had already ordered new ones from elsewhere (a reputable company that had my order to me within 5 business days and charged my account the day the order was placed), so I decided to return the order from eyesave. They give you a ups return shipping label to use - you should probably use your own though. I used this return label and sent my order back - watching my order via ups tracking number, I knew when the package was delievered to eyesave. As per their instructions on the website for returns, the order will take a week or so to be processed, so after seeing that the package was delivered I gave them a week or so to process it. After two weeks I called them to see how my return was going - they said the only problem is that they didnt recieve my order. I told them I had a ups tracking number that says it was delievered and signed for - I also used your shipping return label. She then told me that my package must have been lost - call back Monday and we will figure everything out. So I call back Monday, and they say they have my package but it wont be processed until Thursday, but thats when your money will be deposited - guaranteed. (YEA RIGHT!) Thursday comes along, still not deposit. I called again, this time to a woman telling me that they havent recived my package (once again) so they cant process my order. I got frustrated and hung up on her - called back got another representative that told me that the problem is that my package was delivered to the Detroit office, not the NY office. HELLO!-DO YOU THINK I'M STUPID, I HAVE A UPS DELIVERY CONFIRMATION STATING THAT THE PACKAGE WAS DELIVERED TO BROOKLYN, NY!!!! She also let me know that there's never a