This was my first time ordering glasses… This was my first time ordering glasses online, I was pleasantly surprised buy the greatest customer service experience. My service representative was Sue, she took care of all of my issues, with patience and caring. I’m not tech savvy, but she walked me through everything via emails. This is a great company, no hassles. Sincerely, Jerry

Arrived perfe t My glasses arrived and they are exactly as I ordered. The fit is perfect and I love them. Came protected from shipping so they arrived flawless!

Great communication made them in almost… Great communication made them in almost half the time they said it would take awesome job

No response after nearly 2 weeks of placing the order Once I placed my order that said 5-7 day shipping, I got an email that said to send prescription and it might be 5-7 days before they even respond. At this point I thought that was reasonable. I sent the pictures in, and have followed up 4 times now, and it has been 2 weeks with not even a single acknowledgement email. If you are going to take some crazy amount like over a month to respond, then either let the customers know, don’t give false hope, and have someone solely focus on responding to email providing updates. I can see that reviews on here are getting a response within a day…. So why not our emails? I’m cancelling now and going elsewhere.

Excellent Customer service I had a pair of prescription sunglasses made. I received them, but found out that Befitting is not accepted by my insurance. The web site said it was (and still says it is). They only accept my insurance for contacts. So I had to send the glasses back. The return process was easy. The customer service was outstanding. Refund was very quick. If my insurance was accepted I would buy here again. Be sure to double check...maybe a phone call is merited.