Customer service is lacking Unfortunately the glasses were unfit for purpose due to the frames being very small. This was disappointing especially as we spent ages using virtual try ons.This wouldn’t have been reason for 1 star. However we have now contacted Glasses Hut several times to ask how to return, which is stated clearly that we can do on their website, however we have yet to have any replies or acknowledgment.

Excellent prices and customer service. Excellent prices and customer service. Lenses were exactly as ordered and the glasses fitted well.

Cheap, quick Glasses were cheap which of course made me dubious! But used the credit card and after 3-4 weeks (as stated for prescriptions) the glasses arrived and they are great; they were £40 so nothing special but they’ve done just the job and for the price I’m very happy.

This was the first time I have used a… This was the first time I have used a online to buy glasses I am really pleased with them I had two pairs they are perfect fit great it was easy to do just picked my frames and sent my prescription and that was it

Dreadful Experience Order 1511916 placed on 16 March 2023: On18th March, I received a message telling me my order has been shipped - most impressive On 25th March, a week later than shipment, I received tracking details - worrying: tracking said "with supplier" On 25th March, I responded to that email to say that Yodel had not received the package On 27th March, I alerted you that I had been in touch with Yodel, who still had not received my order Today, their tracking still says "with supplier" I am unable to phone you; I am unable to livechat with you; you do not respond to emails. Best 24/7 Customer Support you show on your site - a blatant lie