Dreadful Experience Order 1511916 placed on 16 March 2023: On18th March, I received a message telling me my order has been shipped - most impressive On 25th March, a week later than shipment, I received tracking details - worrying: tracking said "with supplier" On 25th March, I responded to that email to say that Yodel had not received the package On 27th March, I alerted you that I had been in touch with Yodel, who still had not received my order Today, their tracking still says "with supplier" I am unable to phone you; I am unable to livechat with you; you do not respond to emails. Best 24/7 Customer Support you show on your site - a blatant lie

No delivery zero customer service Order completed on the 26 April still not delivered 11 days later and counting. No email response to my query of order - nothing. No contact telephone number on webpage. This review of their poor customer service is my only recourse to get some response.

Do not waste your money I have been waiting over a month to receive my glasses, still not delivered even though payment has been taken. I have also tried to contact customer services numerous times with no response. Do not shop here.

Substandard & untrustworthy. Substandard, damaged pair of glasses received! Photo and first email on day of receipt (with request for return of spectacles & refund) ignored! Follow-up email also ignored! NO POSTAL ADDRESS OR PHONE NUMBER supplied on website! DO NOT TRUST THIS SELLER!

Too risky to use again Too risky to use again. Took twice as long to arrive. Ordered 3rd July - Arrived 27th July. Ignored me when I wanted to complain and/or cancel. Glasses are lightweight but seem OK so far. Had a better experience with Spex4Less.