Order never arrived even though they… Order never arrived even though they state that order has been delivered Unable to talk to anyone They give a link to an app called shop which next to useless Will strongly recommend not ordering from this company No after sales service

Long wait time for delivery!!! I ordered progressive readers and it has taken a week so far - still waiting!! For the price I should have purchased locally on the high street. Seems from other reviews they are being shipped all the way from China - not sustainable at all - so they should remove this claim from their website... I would NOT recommend.

They corrected a mistake on the glasses… They corrected a mistake on the glasses that were sent. they were defected and replaced for free

Slow delivery and poor quality lenses. The delivery took about 12 days - which is not clearly stated on the site. It only has a vague 'will be dispatch within 2-3days' copy on the website. Also the quality of the lenses is sooo disappointing. I was hoping to use these a bit more broadly - for instance when working on my computer - not a chance. These can only be used when reading something about 30cm away. The frames are nice and bright though. I didn't expect miracles for the price, but I did expect more.

Great customer service Great customer service. Had a problem with broken hinge: Sent me not one, but TWO new pairs AND cases. GREAT Comms too! 🙌