They corrected a mistake on the glasses… They corrected a mistake on the glasses that were sent. they were defected and replaced for free

Great customer service When I contacted the team to let them know I didn’t receive my order, they revealed to me that it had in fact been sent to my previous address( my mistake entirely). However they very kindly offered to either refund or replace my original order much to my surprise as I had considered it “ lost”. Full marks for great customer service.

When ordering the Lens When ordering the Lens, the lens height of the lens was beyond the current available sizes. Mia from "Eyekeeper" was able to explain the required measurements of height, width, and bridge width of my spectacles. Unfortunately, as their product range was unsuitable, was happy to do a refund. With her assistance and the time resolved, I am grateful with the extra time taken.

The focal length was correct The focal length was correct. The frames fit very well. I am using them regularly and I like the glasses.

Excellent customer satisfaction focus Excellent customer satisfaction focus. Sometimes things don't go as planned, but the team at Eyekeeper proactively follows up. My shipment was delayed, and since I'm used to long delivery times when waiting for stuff produced outside of Europe, I didn't pay much attention. The team at Eyekeeper thought otherwise and sent me an e-mail to excuse the apparently lost package, asking me if I wanted a refund or a resend. I went for the latter. Turns out I get both shipments in the end... I offered to return the second set of sunglasses, but Eyekeeper offered me to keep them.