Missing shoes; miserable customer service I ordered two pairs of shoes 7/4/21. On 7/23 I received one pair with no explanation of the missing pair. 7/23: I sent an online message asking what happened; the message received no response. 7/26: After multiple attempts I was able to reach customer service by phone and was told the missing pair was backordered and would ship 8/1. They didn't. 8/12: Phoned again and was told they were "just in" and would ship the next day (8/13). They didn't. 8/23: Phoned again and was told a shipment had been started (whatever that means) and the shoes would ship "this week." They didn't. 8/31: Phoned yet again and was told the order had been cancelled. Since I had not cancelled the order I asked who had, and if they planned to refund me. I was told I would receive a call back. I didn't. Customer service has been difficult to reach. An online message received no response, and the phone system, after three minutes on hold requests a message or will automatically disconnect; it has taken multiple calls each time to connect to a live person. I don't know what has happened to this company. The quality of the one pair of shoes I received was markedly lower than the last shoes I bought from them. And my experience seems to indicate that Apex has a problem with both competence and honesty. The company's current BBB rating is F, a fact I wish I had discovered before I ordered.

Very poor customer service Very poor customer service, had shoes less than a year, bottom of the sole broke loose and causes tripping, tried by email and telephone several times to get assistance with this and after 3-4 exchanges I became persona non grata, I bought shoe glue and glued it myself

Unhappy Customer Ordered a pair of shoes on June 14 for my husband to wear to our son’s wedding. Called three weeks ago to check on them. Assured me they would look into it and call me back. NO CALL. Terrible customer service. Still no shoes and we are leaving in 5 days. I wish I had read these review earlier and I would have never ordered from this company. Now they aren’t answering the phone. NEVER AGAIN.

Ordered 2 pair of shoes for a patient… Ordered 2 pair of shoes for a patient over 2 months ago. We have never received the 2nd pair. I have called and no one answers the phone. I have left VM messages and no one returns my calls.

This company is awful This company is awful. No customer service. Returned within time frame and absolutely no response or refund!!! Shoes aren’t comfortable, super heavy and bulky. The return issue is the deal breaker though. They allow you to return but note it has to be within 30 days or no refund so if you aren’t careful you may return shoes which they then keep and you get nothing but out of money!!!