3 Companies down and still work with Xactly I implemented Xactly at Zendesk, then at Pandora, and then moved to Marketo who already had Xactly. The one reason I always recommend Xactly is because their free support for customers is amazing. I've had the best experience and it does not compare to any other vendors (Callidus / Oberro / Varicent). Xactly is easy to use, the courses they have online and at the San Jose location are really helpful. There are some difficulties as is with any company because comp plans vary so greatly from company to company that those difficulties are easy to overlook. The implementation team and the contractors Xactly works with are excellent.

Xactly Incent works for us! We rolled out Xactly Incent a little over a year ago and although we had some challenges due to the complexity of our compensation model, the implementation team was extremely professional and collaborative. Our Sales Managers and Sales Representatives place high value in being able to see their performance and payouts in one central location and are increasingly motivated as a result. As an administrator I find the tool easy to customize, depending on the change that is required. However for more complex changes, the Xactly Support team can be easily reached for best practice feedback. I would like to see improved analytics as there are some limitations in the linking of data tables. Also a mid to advanced knowledge of SQL programming is required to create reports therefore leaving the average person contacting Xactly Support for assistance. Which is readily available I might add! Some tips for your Xactly implementation is to include Analytics in the scope of work and integrate Xactly into the data systems as much as possible. Keeping performance data real-time is the real key to motivation.

Good tool for Sales Effectiveness and Efficiency We have being using Xactly since a year now. Our sales team loves the s/w and we keep improving our delivery capability every 3 months. Xactly is a very customer oriented company with focus on solving real issues that sales compensation team face on a day to day basis. Our Sales team love the tool hands down. I am not a big fan of their customer support team in some cases. Tools like Analytics look good on paper but can be deceptively hard to implement.

Best Product for Me We implemented Xactly Incent quite a few years ago and the process was quite easy as far as implementations go. The building of the plans was light years ahead of what I had done in other products (including excel). Plus the analytics module really boosted our reporting abilities without me spending hours pulling together very granular data. All that and it plugged right into SFDC. What more could we ask for.

Xactly grow with your expanding Sales team First implemented Xactly at a small scale company with less than 50 users which quickly scaled to 150+. The tool was nimble and the Xactly team right alongside us as we developed more complex plans. After 2 years on Express we upgraded to Incent successfully. Deja vu - just completed another implementation of Express at another up and coming organization. Very successful launch, Finance team very pleased with reporting and scalability and the Sales team is thrilled with an automated solution.