WHERE is MY REFUND?? I returned the hearing aids ( I ordered on 9/7/23, order # 144189) and followed all of the protocols for the return to ensure I received a full refund. This return was accepted by Bossa on Nov. 13,2023 and it is now April 30, 2024 and with over 23 emails exchanged, I have yet to receive the refund. I keep get promises by the supervisor that Finance has been contacted multiple times yet they cannot tell me when I will receive it. I have received MANY of the same responses that are given on the Trustpilot page, "sorry, we are looking into it," etc, but STILL no refund! I am disgusted by the amount of time I have had to put into getting my money back with NO results! This company should not be TRUSTED!

Possibly scammed Never received the product.contacted customer service their response is refund will be remitted in 3 to 5 days.has been over a month now.sent several emails still no refund.contacted the BBB.still waiting.possible scam. Finally after several weeks and after this review I received my refund.

The Bossa TX-1 MINI a great product They have a great product (TX-1 MINI). So far they are comfortable, & working great. Still turning them down, so as not to hear too much!! I had great response from customer service! I think most of there negative responses are people getting Antsy about waiting for any response from the Co. My guess is that they are receiving a lot of orders causing delays in actually filling the orders. The fact that people recieve an almost immediate response that their order was received, & then don't recieve anything for weeks, they get concerned! Thy then post a negative review! This then makes others even more leery of getting their order! My advice for purchaser's is to be patient! My advice to the Co. Is to be more transparent when there are delays! No one wants to wait weeks not hearing anything on what is happening g with their order!

Takes time to adjust I ordered the TX5 but after waiting 3 weeks for it to be shipped, I told Bossa to cancel my order. Instead they offered to send me the 2024 TX1at no additional cost which I accepted. It arrived about a week later. I don't like that to adjust the volume you need to use the tiny screwdriver that was supplied. It's inconvenient to use especially when I'm not at home. Also the manual says to turn the aids on after inserting in ears which is very hard to do since it's a very small switch. The feedback is a very high whistle and it took several attempts at adjusting volume and trying different ear plugs as they suggested. Finally after several days it stopped the feedback. I now wear them often and have to say they seem even better than my expensive aids. The background noise is less than my expensive aids and they fit comfortably in my ears.

Boss hearing aids I have a pair of hearing aids provided by the Veterans Administration and I can adjust every feature from my cell phone. I would have given it a 5 if the hearing aids from Bosa had the same features.