Gregg M
GBI enjoyed working with Jamie I enjoyed working with Jamie. She is very professional. She went beyond helping with the add on.Have not received the chair yet, but so far everything is great.
Deborah Tucker
GBUnexpected shipping delays I ordered a custom-made lift chair for my husband at at the beginning of February. I understand since it was customized, it would take longer, but the delays have become ridiculous. Chair was ordered Feb 9 with shipping date of April 9. When April 11 rolls around they email me a new shipping date of April 25. Not surprised it is now April 29 and I checked the site to see the new shipping date is May 10. I call and complain and shortly after I get a text that the chair shipped. Not sure I trust that information. Had I known that they would keep changing the shipping date with no explanation I would have gone with another company.
Amanda
GBEmpowering Decisions, No Pressure: A Customer-Centered Experience The customer service was helpful and kind. Everything was explained clearly, and the additional options were offered and what they were used for explained so that I could make a decision, but I was not pressured into purchasing anything. I appreciate the practice of sending the quote so we can talk it over as a couple and then being able to purchase without the pressure of someone on the phone.
DMN
GB3 to 5 days shipping ? I am a returning customer, but NO more. Order placed 03/26/2024 (and paid in full). 3 to 5 shipping days ? Order arrived 04/15/2024. $415.50 + $89.25 increase from previous identical purchased item. I am unsubscribing and cancelling future catalogs and telling friends of this treatment. Inexcusable, unprofessional and shameful.
Larry D
GBGreat Sales Rep / Website Lacking Details Rep was fantastic, extremely knowledgable and was able to point me to resources that the company's website lacked (In fact 4 star is the right rating based on the website's lack of details and clarity, but the rep earned the extra star). Prices were competitive with any other site or better. Wish they had more Lift Chairs in stock. Purchased Golden HiLow Bed.