Second review on the item and the… Second review on the item and the store. Experience was smooth, and the product is very sturdy and comfortable for my wife. I would recommend this organization.

Empowering Decisions, No Pressure: A Customer-Centered Experience The customer service was helpful and kind. Everything was explained clearly, and the additional options were offered and what they were used for explained so that I could make a decision, but I was not pressured into purchasing anything. I appreciate the practice of sending the quote so we can talk it over as a couple and then being able to purchase without the pressure of someone on the phone.

Quick response I appreciate your quick response, I’ve been needing batteries for a while now. I’m mechanical so I knew what to do, but some people are not. I think that if you could get them ready to install like you did when the scooter came, it would be helpful and I wouldn’t see so many for sale without batteries.

Ridiculously slow shipping Congratulations, you can boast the slowest shipping times on planet earth. Paid for item and it took more than 8 days before it shipped, in the meantime my brother in law is still using his old, rickety wheelchair with a broken handle. I spoke with a representative there who ended up being no help at all. I will most likely buy from one of your competitors next time I need something. Thanks

All around bad experience with this company I am an occupational therapist at a state run hospital in NC. We ordered a tilt in space wheelchair (model VIP 515) from Spinlife. The gas strut that controls the tilt in space feature broke within 3 months. Due to the state system moving slowly by the time we got the wheelchair ordered, approved by management and issued to the patient she used it for less than 3 months when it broke but it had been 6 months and 3 days between order date and our first contact with the company for a repair. That contact was a phone transfer nightmare where the customer service rep Danica transferred me to the "service" department who said they only do service on electric wheelchairs and transferred me back to Danica who replied "I'll be sure to get you to someone who can help you in service". I got transferred again and got the same service person who said the same thing and sent me back to Danica. At this point i got irritated and she said she would have to reach out to the manufacturer. We had to send a video of what it was doing as well as the original order and all documentation only to be told that part only had a 6 month warranty. NO WHERE in the warranty info does it say the gas strut has a 6 month warranty. In fact, it says that only the frame has a limited lifetime warranty and everything else (parts and all labor) is not covered (is gas strut part of the frame?). So they seem to make things up regarding the warranty and reported they have no repair technicians that can install the part although the website says they do. All in all, this is a bad experience and the company seems to only want to make the sale then forget about you. Also, during the ordering process, the physical therapist called the company to inquire about the tilt mechanism/red handle and the rep told her the wrong information! They don't even know their own products. Our hospital will not ever be ordering this company ever again due to their inferior customer service and products.