HORRIBLE ALLOY APPAREL has by far the worst customer service ever! Not only that but the process in which they conduct business needs to be transformed. I placed an order and months went by without receiving it. I called several times and got the run around from many different unexperienced/un trained and rude reps. I never got the order. I will never shop here again. Oh and this was not the first time I had a bad experience with them, I thought after the first experience it was just a fluke, but no, this is their company culture.

Shady and dishonest, ignorant customer service Don't use Paypal if you don't know how to bill people correctly through their site. Apparently one person at Alloy has knowledge of their Paypal system and she's never available to resolve customer billing issues. I was charged 5 seperate times for one order and ended up paying nearly $40 over the payment I authorized. I can't get a straight answer from anyone in their billing department and think it's absolutely ridiculous that I am having to explain myself over and over again to a company who admits they've overcharged me and yet nobody has "authorization" to credit my account! It's a good thing I elected to go through Paypal with the added security and privacy protection, or I probably would've been robbed blind! DON'T SHOP HERE...IT'S NOT WORTH "SAVING" A FEW BUCKS!

Alloy Employees are thieves I went online to purchase a $20 skirt with anticipation to order additional if this arrived to my expectations. However, a computer problem on their site prevented the online order. Thus, I called and made the purchase by phone. To my surprise my account was debited twice for the purchase. Here's the worse - the associate used my account information and went to Target.com and went on a $200. shopping spree Upon my return calls to inform them of the stealing agent, no one was interested in my experience and placed me on their musical holds each time I called back. DO NOT ORDER IF YOU DON'T WANT FRAUD ON YOUR BANKING CARDS!

absolutely disgusting International shopper, I an avid shopper online and I saw this company looked over their policies, it all seemed legit until I ordered. I made an order since end of November its now 1st of 2013 no order received and constant run around when you call them. Several other companies I ordered from had my packages before 1 week and under my tree. NEVER AGAIN ALLOY I would not recommend them to a tree much less a living soul (person). Absolutely disgusted at their service most terrible ever NO FREKKING STARS .....

awful This site and company are ridiculous. They took money out of my account then refunded it and cancelled my order without telling me (5 times!). I spent days online and on the phone trying to reorder my clothes, dealing with both rude and disrespectful customer service. Then was told it was my fault for ordering online and not by phone. I was a long time customer and i seriously dont know if i will ever shop Alloy again!