Zero customer service/order never received Ordered on November 28 and it shows to be delivered December 11. When I track the order it stayed put in the same place in California. Order never arrived. Zero customer service. Emails bounced back to thank you for reaching out to us. Zero live agents ever available. No ability to leave a voicemail. Finally was notified via email after six weeks that I would get a refund and they could not deliver it because of wrong address or lack of signature. This is very inaccurate since the tracking shows it never left California. Beware of this company when ordering.

Empty box Been a reliable customer for 2 years, ordered the dewy skin cream. Ok so I received an empty box, contacted customer service and they asked for a photo? 😅

....don't fall for special offers on this brand I am a convert to Tatcha....I really like the range......but...... Iw decided to buy £219.00 worth of products so that I could qualify for the Lucky 24 free gift on a £200 spend....was totally disappointed to find no lucky bag....I was looking forward to it....I had bought a load of minis to share with friends,and introduce them to this lovely range of skincare........I am hoping this was not some sort of devious move to encourage us to buy their products ....and now not sure if I should introduce my friends to Tatcha....I would be totally embarrassed if something similar happened to them too

Excellent Customer Experience I can only speak as I find, I have placed 2 orders within the past 2 weeks directly using the Tatcha website, the order process was smooth and simple. The products arrived next day (unbelievable service level) even though I did not pay for this service. And more than that, the products and packaging are lovely. If only other Luxury brands (Nespresso) were half as good in looking after their valuable customers..... exceeding my expectations - so thank you !

Good customer service I previously wrote a bad review about Tatcha. Since then Ashley from Tarcha resolved my problem in a timely manner. I had received a damage package and couldn't get thru to customer service. I emailed her and not only did she immediately get back to me I got my replacement the next day! Very satisfied