HORRIBLE customer service HORRIBLE customer service. I have tried calling 3 times and emailed the customer service team 4 times including a follow up email this morning and i have received NO RESPONSE. I would have appreciated ANY form of response rather than being IGNORED. I used to buy tatcha products through sephora but my experience buying directly has been so horrible that i am just going to stop buying the products period if no one from the team responds to me.

....don't fall for special offers on this brand I am a convert to Tatcha....I really like the range......but...... Iw decided to buy £219.00 worth of products so that I could qualify for the Lucky 24 free gift on a £200 spend....was totally disappointed to find no lucky bag....I was looking forward to it....I had bought a load of minis to share with friends,and introduce them to this lovely range of skincare........I am hoping this was not some sort of devious move to encourage us to buy their products ....and now not sure if I should introduce my friends to Tatcha....I would be totally embarrassed if something similar happened to them too

Tatcha is the best!! With full disclosure that I'm a little biased as my sister is a part of the Tatcha family, I have to share that I'm a huge fan of the product simply because it works well for my skin. I've always had mixed success with skincare products and, honestly, as a guy I just care about avoiding the occasional blemish and not having to worry about my face otherwise. I think this does a great job of that and I'd recommend the enzyme rice powder for anybody!

a HORRIBLE costumer service They have the WORST customer service ever. I contacted them three times, but they have yet to respond. This company is a big SCAM!!!! The promotion code for free shipping did not work, and I paid 20$ for shipping, but THENNN then ups contacted me for 32 more dollars. I already spent 20. Why should I pay extra???? Why did they not mention it while checkout?????? Also, the price on the website is in American dollars. When I ordered never mentioned it. And I ended up paying 224 CAD instead of 160$. They are horrible and ruined my holiday gift.

Wow what can I say Wow what can I say! All the products I have tried (the essence, the watery cream, the dewy serum, the eye cream, the cleansing oil, rice polish and primer) are amazing. Expensive but so worth it and the delivery was amazingly quick and tracked. Also received 4 free goodies with my order including a full size essence RRP £95 with my order. Blown away