Just opened my order Just opened my order, spent £115 to qualify for the £100 free lucky bag promotion … that was what attracted me. Opened and products in there but no £100 lucky bag !! It shows on my order receipt as part of my basket, I’m under no illusion I’m meant to have received it. Have sent email as customer service is now closed until mon … I will take this A LOT further if it’s not sorted quickly and professionally. I will give them benefit of the doubt til Monday … I will be back here to let you know the outcome.

False promotion no customer service! Avoid! First time ordering or trying Tatcha, took advantage of their current promotion offering a free 75ml Essence when ordering any full size moisturiser. Very disappointed as the package arrived today with no Essence inside, no free samples either just the expensive face cream. No reply to any of my emails, the chatbot is awful and no answer on telephone.

Tatcha is the best!! With full disclosure that I'm a little biased as my sister is a part of the Tatcha family, I have to share that I'm a huge fan of the product simply because it works well for my skin. I've always had mixed success with skincare products and, honestly, as a guy I just care about avoiding the occasional blemish and not having to worry about my face otherwise. I think this does a great job of that and I'd recommend the enzyme rice powder for anybody!

Terrible Customer Service First time ordering direct and it was awful. It is so very hard to get ahold of someone if you have any issues. For the amount of money you spend, you’d think they would have excellent customer service who go above and beyond. They take weeks to ship and when it finally ships they use a cheap shipping method that takes many days. Sephora doesn’t do this and I’m glad I now know. I thought ordering direct would have been better, but this experience proved me wrong for sure.

Scammers! Do NOT use! I placed an order on their site and unfortunately (yes my fault) entered my card details in wrong (wrong security code.. couldn’t be bothered double checking it so yes, my fault) anyway, I used a gift card on the order - the whole order was declined, okay that I understand but now? Now it says the balance on my gift card is $0 and they do NOT answer your emails or direct messages on social media!!