The worst customer experience I ever encountered! You should be ashamed of being in the health care system. This place should not ever be in business. The most incompetent staff ever rude. The optometrist was good, however the supporting staff was incompetent and rude after I spent 1 and a half in this office the staff decided to take care of people walking in and asking questions rather than those with appointments. I will never recommend this place to anyone . I walked out without being properly attended and will never return. I will inform my insurance to drop eye lab in Gastonia NC East Franklin Blvd. They are terrible and don’t deserve to be in business. This happen Saturday May 20, 2023 from 1:30-3:45pm. My name is Yvette Rosario and if the franchise owner wants to contact me I’m more than happy to answer any questions regarding my experience there .

They do not give accurate prescriptions… They do not give accurate prescriptions and it’s terrible being stuck with glasses that look weird and can’t see right they have so far refused a refund for the terrible service rendered still trying! Was lucky I didn’t get the glasses from there as they already gave me a refund! Twice in my life I thought my prescription was wrong and guess what I’m 40 and both places were my eye lab stay away if you care about your eyes!!

Looks like we got got First... Wow@Carolina. I'm in the exact same boat. I'm in Round Rock and my glasses broke literally at the one year mark. I'm writing this review from my driver's seat. Because I attempted to go to the Palm Valley location yesterday and my Google maps indicated they are closed on Wed/Sun. Didn't indicate permanent closure for whatever reason till I got my kiddo off school bus and got us in the car to head out. Saw permanently closed instead of business hours when i opened GPS. So then started looking to see what recourse I have and found an article that claims the rebranding makes more stores available..."This brand transition creates a larger footprint, expanding the ability to serve eyecare customers across the U.S. Compared to 167 locations for My Eyelab, the transition will allow eyewear shoppers to use 277 Stanton Optical for all their eyecare and eyewear needs..." The same article ends with "The company continues to expand its retail footprint with almost 300 corporate and franchise locations in 30 states. Ninety-four percent of all My Eyelab stores joined the Stanton Optical network. There are now 192 Stanton Optical corporate stores and 86 Stanton Optical franchise stores." VisionMonday dotcom slashbusiness/article "now-optics-rebrands-my-eyelab-to-stanton-optical" But 92+86is 178 not 277. Then I'm looking for locations and what im finding is consistent with my elementary level math... They CLOSED STORES AND PUBLISHED PROPAGANDA CREDITING THEMSELVES WITH GROWTH on the bullspit premise of customer demand. I fully believe that we got got. I will be reaching out to BBB as the nice gentleman in the previous post suggested. Looking at my invoice ... I never figured out how the 79 dollar promo w free exam ended up inflated to almost 1grand before the discount knocked us down to "only" 560ish. I've stopped into the eye dept at target a time or two when no customer was present just to see whether they can help rationalize the numbers. And I've left PISSED over the fly designer frames I would have still paid less for overall. With the sudden rebranding It really seems that we got got in order for the company to raise the funds to settle their lawsuit without cutting into profits. And I feel like they PURPOSELY shifted into market areas that are notoriously consumer UNFRIENDLY to limit accountability and protect their profits. An honest company wouldn't shutter on the hush and cloak in secrecy their pulling out of a rich market like the Austin Sun City area. This feels a lot like a robbery set in the old west. Bang bang giddy up cmon boys let's move em on out fore they come lookin.

Great Service in Hickory NC I was so happy to see all the frames with the spring hinges for women. Where I had purchased in the past had a very limited selection. Eye Lab in Hickory NC was well stocked!!! We were greeted and served immediately upon walking in the door by a very professional and courteous staff. From the time I walked in the door, made my selection, and purchased my glass frames including filing insurance we were out in less than an hour and well satisfied. I would recommend Eye Lab of Hickory NC to anyone!!!

Arleene at the Hurt Tx Precinct Line Rd… Arleene at the Hurt Tx Precinct Line Rd location is wonderful. She was very patient and helped me pick the best frames and lenses for my glasses. She worked with me using my insurance or using the discounts they offered and got me the best pricing. I was walk in for an eye exam and didnt have to wait and eye exam was virtual and i truly am very happy how my experience has been with My Eyelab