Only want your money Here are a few words I would describe this company Unsympathetic Pushy Greedy Demanding And charging extortionate prices in the process. My parent went from being able to walk to being hospitalised within 3 weeks of using this company and then they carried on charging us for the 30 days notice we had to give. Unbelievable.

AVOID AVOID AVOID lots of reaearch. This 'care' company in my experience was totally inaquate. They failed my Mum in not providing meals, left food to go bad. I had to prompt them in almost all espects of basic care requirements for my Mum. They were useless and staff changed far too often. Care staff wages very poor compared to other care companies. I changed to a far better company called 'Second to None'....total turn around for my Mum...I didnt need to supervise them. There isn't an option to provide zero stars

Appalling standard of carer, creating risk and causing distress We were truly appalled by the standard of care and the behaviour of the carer. At the basic level, she failed to attend to water intake, leading to dehydration. She put her client at risk by undertaking an ‘outing’ which appeared to suit her social preferences, rather than the needs of her client. She drank alcohol, whilst on duty. We would NEVER use Home Instead again and we warn others to be careful about the calibre of carer that they may send

Good, caring support and new management excellent My mother is supported by Home Instead. Although she was initially reluctant to agree that she needed care, she is now very happy and looks forward to her visits. Her carers are kind and supportive, and generally keep good notes which helps me to keep an eye on what is happening with her (she has dementia so is not able to tell me much about what has happened). The relatively new management has been excellent, and I have been listened to and concerns responded to quickly

If I could give less than one star I… If I could give less than one star I would! This is one of the worst companies for senior care out there. So far none of their employees know how to cook, clean, and from our experience, know how to read. We complain to the management and get nothing but lip service. Show them pictures of what their people do to "care" for our dad and still....nothing! They should be ashamed. Bigger problem is we can't find anyone to report them to, NOBODY to hold them accountable.