Appalling standard of carer, creating risk and causing distress We were truly appalled by the standard of care and the behaviour of the carer. At the basic level, she failed to attend to water intake, leading to dehydration. She put her client at risk by undertaking an ‘outing’ which appeared to suit her social preferences, rather than the needs of her client. She drank alcohol, whilst on duty. We would NEVER use Home Instead again and we warn others to be careful about the calibre of carer that they may send

Awful Company. Avoid working for them or using them. Have worked for this company for a while. Terrible training, incompetent management, badly organised, under paid and erratic hours. Don’t care one bit about their staff and employ half wits who couldn’t look after a goldfish rather than a person. Can’t divide work up properly, move people around clients so they can’t develop a bond and tell lies when a client doesn’t want them anymore or asks for a new cared. I wouldn’t have them near a relative of mine.

Home Instead Care - Rip Off My elderly mother with Alzheimer's got home instead care from 16th January 2024. Unfortunately she went into hospital on 17th Feb 2024 and ended up in a nursing home so home instead had to be cancelled from that date. Whilst I cannot fault the carers that came to see mum for a total of 4 hours only per week I think the company are greedy as my mum has ended up paying £1502 for a total of 20 hours care as she had to pay an initial £200 registration fee and had to pay for 30 days after she went into hospital for no carers caring for her. Rip off company.

Excellent Outstanding care for my mother, took notice of all medical directions and all carers were a joy . would always recommen

Unprofessional trainer and unpaid training... total rip-off They will call you for unpaid induction and unpaid training with DBS cost on yourself and knowing well there is nothing to lose for them, they'll be as rough and if needed unprofessional with you only to test if they can easily push you around when you start working or not. Will make you go through a month-long online training for no pay and can very easily tell you they are not onboarding you for whatever reason when in fact its a zero-hour contract and they know they do not have enough hours to provide. Very unpleasant experience, stay away from this company. A total rip-off. (Home Instead Swansea)