BEWARE....HORRIBLE customer service BEWARE....HORRIBLE customer service. Every basic level, front line telephone rep is as rude as can be. When I asked to be transferred to a supervisor I was told that everybody answering the phone is considered a supervisor. That's laughable. It's almost as if they get rewarded to be A-holes. I called corporate level 2 and got the same bad attitude. I will take 100% of my business to Bodybuilding.com The Vitamin Shoppe has earned a big fat grade F.

I was in this store on 4/20/24 4000… I was in this store on 4/20/24 4000 Towne Center Drive Louisville, KY 40241. I was waiting for help and the person behind the counter would not give the time of day. this not the 1st time this has happened. I have shop here for years and I can say no more. all I can say GNC and amazon will be getting my business from now on.

shipped expired and near expiry vitamins My husband ordered several hundred $ of supplements in November 2022. We noticed in December that some of them seemed to b disintegrating in the bottle. When we checked the expiry, several were expired in 12/2022 and several others were very close to expiry. Do not buy from this store. When I wrote to them to return the items, they said they were over 90 day ( they were not) and they could not accept a return.

How is this acceptable? They are sending items to my old address, after I updated to my new address. Customer support said they may not be able to cancel all of the order. That’s weird. So they are going to still charge me for items I can’t receive? Yep. That’s exactly what’s happening. So now I have to contact my bank’s fraud department to get my money back. How does Vitamin Shoppe think that their handling of that mistake is ok?

Anthony was awesome!! I placed an order and one of my items was missed during the packing process. I called customs service and spoke with Anthony, who was so attentive and helpful-I haven’t had such great customer service in a long long time. Thank you Anthony!!