Lisa Herman
GBHappy Light Happy Customer I received an email after ordering saying my item was out of stock but they would upgrade me if that was ok. Wow! The correspondence felt personal - much appreciated. And, I ended up ordering the item again for another gift because she was so nice. There really are real humans still left in the world.
Lucy B
GBOutstanding customer service and great product. Outstanding customer service. Ordered lamp on 19 Dec and it arrived on 22 Dec using their free shipping promotion. I was surprised and delighted by this. My Dad already has one of these lamps so we we were prepared for the quality of the product and the visual enhancement aspects of the light. These lamps have improved the quality of life for both my parents. They both love to read! Thank you.
Peter
GBI could not have a more convivial… I could not have had a more convivial experience when seeking to repair a lamp that was discarded by a neighbor after what was obviously an accidental mishap. The lamp was too enticing to not rescue. After searching I located the website and the parts needed to make the repairs. I am using the lamp at this very moment and am considering ordering a desk lamp of a like stile (the repaired item is a floor lamp).
Kimberley
GBBlew up when plugged in, company response was disappointing I had wanted a light therapy lamp for a long time and my husband did his research and bought this for me for my birthday. I was thrilled. I read the instructions and notes the safety features on the plug. Verilux shipped to the UK from USA so we purchased a worldwide to UK converter. The minute I plugged it into the outlet the product flashed and popped shorting out. There was a horrible smell and that was that. I immediately emailed the company. After about 2 days I got a response asking for the model number. They responded that the warranty was void because it wasnt suitable for 220v outlets in the UK? And that was it. Product broken, money gone. How is the average joe meant to know what voltage the outlets in their house are? Surely if they are prepared to ship worldwide they should be a bit more specific about which of their products can be actually used worldwide? Such a disappointment.
cathy prochaska
GBI have only used the happy light for a… I have only used the happy light for a week now but I can already feel a difference. My feeling of lethargy is gone. I really like that I can choose for the type of light and that there are 3 brightness settings. It is also nice that I can buy replacement bulbs if needed. I had recommended this product to 2 friends who also need light therapy based on the manufacture's business reputation before I even started using the light. My recommendation stands firm.