Anybody can make a mistake. I ordered a neck brace because I wanted for my wife and they sent an arm sling, but when I called to report they had sent the wrong item they were very attentive to my needs. I was upset because I wanted my wife to wear the neck brace to hold her head up at church and this was Thursday. They apologized and sent the brace overnight. I received it Friday morning and she wore it to church Sunday

I highly recommend Brace it Better! Brace it Better gets 5 Stars from me because their customer service is second to none! My Dr has prescribed the VQ Orthocare OActive2 OA Knee Braces for both knees to be worn after Regenexx Stem Cell & PRP treatments. I had several questions over the Labor Day Weekend and Steve Senzik answered every one of them immediately. They offered fast, free shipping and a discount coupon for 10% off. When my shipment arrived only 1 brace was sent and it had a defective buckle. I notified Steve and along with numerous apologies, he placed a rush order for 2 more braces and included a return shipping label to return the defective brace. My new braces arrived the next day and were in perfect order. I have not worn them yet but will soon. I will do business with Brace it Better again!

The brace was exactly what I ordered… The brace was exactly what I ordered and expected. No delay in shipping and delivered according to the shipper. I would order from Brace it Better again without hesitation.

Good brace One of the better thumb stabilizer I have purchased. Got the first one at my Dr.'s office and was pleased how it relieved the pain and stiffness in my thumb, so I purchased several more. I am quite pleased with this product and will keep it on hand.

Much faster shipping than I expected… Much faster shipping than I expected (especially going coast to coast). Excellent quality brace for my totally wrecked ankle following an accident in June- I'm finally able to walk with at least minimal pain- a big improvement. I highly recommend