The product ordered on 5/29 still has… The product ordered on 5/29 still has not been received as of 6/11 the promise is 3-5 business days it is now 9 business days & my wife has neck problems & we were counting on the appropriate delivery time. I have called for 3 days, and inquired of customer service as of the status of our order 4000001242 and no one has responded with an update on our order. I of course am very dissatisfied. would someone please respond we really need this brace.

Anybody can make a mistake. I ordered a neck brace because I wanted for my wife and they sent an arm sling, but when I called to report they had sent the wrong item they were very attentive to my needs. I was upset because I wanted my wife to wear the neck brace to hold her head up at church and this was Thursday. They apologized and sent the brace overnight. I received it Friday morning and she wore it to church Sunday

EXCELLENT EXPERIENCE! Excellent experience! The website is extremely easy to navigate. Minutes after ordering my VibraCool Neckbrace, I received an email confirmation. Within days, my product arrived and it has been a big help to both my husband and myself who both suffer from neck pain.

Superb service Superb service. Fast shipping and delivery of a well made, well fitting brace. I highly recommend this business to friends and family. Well done. Thanks

The whole experience was wonderful The whole experience was wonderful! Contacted the company by phone after looking thru the online catalog in order to buy a backbrace. The sales person was incredibly nice, respectful, and extremely helpful. I would definitely suggest that people contact this company, buy their exceptional products, and inquire and enlist their helpful staff.