Better Solution and Savings from Customer Service I purchased the AirMini CPAP machine to be used during my overnight flights. My first experience was the air coming from the CPAP machine was too dry for my comfort. When I got home, I did some researching on their website and found 2 masks that will solve my problem. I called customer service and Ms. Korinne listened to my problem. After asking me a few questions, she offered me a third mask alternative which works the best for me. In addition, she found a better promotional discount than what the website was offering. I am glad I called their customer service who found the better solution for my issue and a better discount.

Tiania is a fantastic customer service rep! Tiania is one of the best customer service representatives I've ever had the pleasure of doing business with. She was so courteous, knowledgeable, and caring, and she helped me very efficiently. I'd give her 20 stars if I could. -Matt B.

These guys are experts in CPAP and… These guys are experts in CPAP and equipment. They are knowledgeable and can help answer your questions. For some reason, Amazon doesn't sell CPAP equipment. Amazon is fast becoming one of the largest pharmacies so they are accustomed to prescriptions. They also have experienced pharmacists on call 24/7/365. They could do the same for CPAP but for some reason haven't yet taken over this channel. When this happens, it will be tough for online retailers like CPAP.com to effectively compete solely on service. Also, research on the new GLP-1 drugs demonstrate a clinical reduction in sleep apnea. This may have a significant impact on sales of these products over time. I would have liked and expected CPAP.com to do more and take a leadership role throughout one of the largest and deadliest recalls in the history of the FDA over the past three years - regarding Philips Dreamstation foam issue. My experience was that CPAP.com quit selling the Dreamstation and began pushing the ResMed 10 -- at a very high price of nearly $1,000 (which is what I was forced to pay). Today with more competition and supply that same device is $599. I am always disappointed when I see a company take advantage of consumers during a short term crisis and attempt to maximize their profits. What I would have expected from CEO Johnny Goodman and its investor Cathay Capital, is for them to immediately having taken a leadership position and call all the customers who had purchased a Dreamstation or supplies for a Dreamstation and make them aware of the recall. Sadly what they did do is to post a small announcement on their site and focus on maximizing sales of the alternative brand(s) at very high prices. They actually told me that they had no plans for any kind of discount during the shortage. In order to protect my health, I had no option except to pay nearly $1,000 for a ResMed 10 (July 26, 2021) which today they are selling for $599. The CPAP business is a racket - from manufacturers, to distributors, retailers, sleep doctors, sleep clinics and DME's. Its an informal good ole boy network designed to keep the business growing and prices high. How was my recent experience with CPAP.com purchasing head gear? It was fine. They have a decent functioning website and a trained staff to help answer questions. Their ship timing is still in the Fred Flintstone era. Amazon would change this. Sadly CEO Johnny lacked the leadership and moral authority during the largest crisis in the history of sleep apnea and failed miserably.

Wonderful experience both online and… Wonderful experience both online and dealing with Daryl C. The online system was great but was a little slow with my prescription (as not a great copy). While waiting got on the phone with Daryl and he was able to see my prescription and OK it. Completed the order with him and my mask will be on way today via FEDEX ground. After several !!WEEKS!! dealing with a local CPAP supplier I decided to go the online route after checking with my insurance who told me I could be reimbursed for my online order.

Very helpful remote adaptation of the… Very helpful remote adaptation of the ResMed Sensor 10 by Korinne, the customer service tech. Much easier breathing at night with these changes.