I Wish This Had Been My First Call After a recent insurance and physician change, I was having more difficulty than should even be possible with getting CPAP re-supply. I have been fighting through nonsensical bureaucratic red tape for MONTHS trying to sort out some problems. I finally tried CPAP.com and finally got some actual help and resolution. Camyatta was extremely kind, patient, knowledgeable, and helpful. Also, the pricing with CPAP.com is better than competitors that have hideous service. I really wish she’d been my first call.

Horrible return policy When I searched for my battery by model and manufacturer this website returned a link. My fault for not double-checking, but the product they returned on my search was for a different model. When the $100 charger was delivered I opened the plastic bag to find it does not fit. They will not accept a return because the plastic bag was torn. Very poor service. Do not buy without triple-checking what they claim to be the product you need. I expect an organization that is selling a very narrow product line to be experts and give expert service.

Worst tech support ever Worst tech support ever. Machine still covered by warranty but they refer me to the manufacturer who of course ask that I go back to the original place where the machine was purchased. The whole process was unprofessional and time consuming. No reason to buy from CPAP.com Total lack of support

Great Customer Service… The customer service agent was very responsive and helpful walking me through each step needed to resolve my problem which was related to what part of my cart could be shipped to NC and which could not. Would give her a 5 star rating

CPAP Upgrade I called CPAP.COM as the life of my machine indicated that it had been passed. I was fortunate enough to be connected with Korinne who not only understood what I requested but was able to recommend a solution that exactly met what I had described. In addition, she recommended an accessory that I did not know about but would really assist in the set-up that I would be using. She made the call productive and I am very happy with what I purchased.