Tiania is a fantastic customer service rep! Tiania is one of the best customer service representatives I've ever had the pleasure of doing business with. She was so courteous, knowledgeable, and caring, and she helped me very efficiently. I'd give her 20 stars if I could. -Matt B.

Thank you, Charlsie, for great customer service… I wish more customer service representatives were like Charlsie. She was professional, helpful, delightful, could see what my issue was with ordering on the website, and knew how to resolve it. Charlsie had to do some research and contact her management, but she called me back in less than an hour, was able get my order submitted, and made me a satisfied customer.

Horrible return policy When I searched for my battery by model and manufacturer this website returned a link. My fault for not double-checking, but the product they returned on my search was for a different model. When the $100 charger was delivered I opened the plastic bag to find it does not fit. They will not accept a return because the plastic bag was torn. Very poor service. Do not buy without triple-checking what they claim to be the product you need. I expect an organization that is selling a very narrow product line to be experts and give expert service.

Better Solution and Savings from Customer Service I purchased the AirMini CPAP machine to be used during my overnight flights. My first experience was the air coming from the CPAP machine was too dry for my comfort. When I got home, I did some researching on their website and found 2 masks that will solve my problem. I called customer service and Ms. Korinne listened to my problem. After asking me a few questions, she offered me a third mask alternative which works the best for me. In addition, she found a better promotional discount than what the website was offering. I am glad I called their customer service who found the better solution for my issue and a better discount.

Best customer service!!! Great prices Great service Great feeling I have placed an order and wrongly used old address, this was notified after I got shipment notification mail. Jasmine, the great customer service took care of it with a smile and a kind approach. Immediately she told me, no worries we will fix it for u. They shipped another package with no extra charge and canceled previous one. Amazing customer service that be baseline for other companies as well. Thanks you, will definitely buy my supplies from CPAP.com only because of fair prices and great services.