These guys are experts in CPAP and… These guys are experts in CPAP and equipment. They are knowledgeable and can help answer your questions. For some reason, Amazon doesn't sell CPAP equipment. Amazon is fast becoming one of the largest pharmacies so they are accustomed to prescriptions. They also have experienced pharmacists on call 24/7/365. They could do the same for CPAP but for some reason haven't yet taken over this channel. When this happens, it will be tough for online retailers like CPAP.com to effectively compete solely on service. Also, research on the new GLP-1 drugs demonstrate a clinical reduction in sleep apnea. This may have a significant impact on sales of these products over time. I would have liked and expected CPAP.com to do more and take a leadership role throughout one of the largest and deadliest recalls in the history of the FDA over the past three years - regarding Philips Dreamstation foam issue. My experience was that CPAP.com quit selling the Dreamstation and began pushing the ResMed 10 -- at a very high price of nearly $1,000 (which is what I was forced to pay). Today with more competition and supply that same device is $599. I am always disappointed when I see a company take advantage of consumers during a short term crisis and attempt to maximize their profits. What I would have expected from CEO Johnny Goodman and its investor Cathay Capital, is for them to immediately having taken a leadership position and call all the customers who had purchased a Dreamstation or supplies for a Dreamstation and make them aware of the recall. Sadly what they did do is to post a small announcement on their site and focus on maximizing sales of the alternative brand(s) at very high prices. They actually told me that they had no plans for any kind of discount during the shortage. In order to protect my health, I had no option except to pay nearly $1,000 for a ResMed 10 (July 26, 2021) which today they are selling for $599. The CPAP business is a racket - from manufacturers, to distributors, retailers, sleep doctors, sleep clinics and DME's. Its an informal good ole boy network designed to keep the business growing and prices high. How was my recent experience with CPAP.com purchasing head gear? It was fine. They have a decent functioning website and a trained staff to help answer questions. Their ship timing is still in the Fred Flintstone era. Amazon would change this. Sadly CEO Johnny lacked the leadership and moral authority during the largest crisis in the history of sleep apnea and failed miserably.

Sleep Apnea 101 Steven was very patient working with someone who is a new CPAP user. He asked the right questions to identify which unit and masks would work best for my needs and budget. He explained how to use and clean the equipment. Also made sure I had enough supplies for several months of use. Payment and delivery were quickly set up along with a personal account. I would highly recommend CPAP.com for all your sleep apnea needs. 5 star customer service which is very difficult to find these days.

Better Solution and Savings from Customer Service I purchased the AirMini CPAP machine to be used during my overnight flights. My first experience was the air coming from the CPAP machine was too dry for my comfort. When I got home, I did some researching on their website and found 2 masks that will solve my problem. I called customer service and Ms. Korinne listened to my problem. After asking me a few questions, she offered me a third mask alternative which works the best for me. In addition, she found a better promotional discount than what the website was offering. I am glad I called their customer service who found the better solution for my issue and a better discount.

Wonderful experience both online and… Wonderful experience both online and dealing with Daryl C. The online system was great but was a little slow with my prescription (as not a great copy). While waiting got on the phone with Daryl and he was able to see my prescription and OK it. Completed the order with him and my mask will be on way today via FEDEX ground. After several !!WEEKS!! dealing with a local CPAP supplier I decided to go the online route after checking with my insurance who told me I could be reimbursed for my online order.

I Wish This Had Been My First Call After a recent insurance and physician change, I was having more difficulty than should even be possible with getting CPAP re-supply. I have been fighting through nonsensical bureaucratic red tape for MONTHS trying to sort out some problems. I finally tried CPAP.com and finally got some actual help and resolution. Camyatta was extremely kind, patient, knowledgeable, and helpful. Also, the pricing with CPAP.com is better than competitors that have hideous service. I really wish she’d been my first call.