Massimo
GBKarielle was so helpful on the phone to… Karielle was so helpful on the phone to me! She managed to sort out some issues with a particular order, seamlessly.
Philip Romano
GBVery helpful even though I’m stupid… I made a stupid mistake and they were very quick to fix it even though it was my fault, My customer service rep Nyah Was super helpful and friendly Will definitely do business with them again Thank you
Unknown
GBPrescription verifying issue I found the exact same issue from somebody's review. Prescription verification was supposed to be verified in 8 hours but mine wasn't verified. The problem is nothing was sent to my E-mail to notify what the issue was. I was patiently waiting but just wasted 5days with no update, Customer support was not helpful either. Nothing solved just canceled. Never use lens direct again.
KTom
GBNot Worth the savings. Support local shops and pay for the convenience. I have ordered from LensDirect several times. I like that their prices are so affordable but I have had issues. On one order they put the wrong prescription in my glasses and most recently it appears that the lenses they used are not the best quality. It's as if there are tiny micro-dust particles throughout. I compared the lenses to an exact same pair I have and I can see the difference. Also, the Customer service phone number doesn't work and the chat either via text or on-line is useless. No one ever comes back on-line.
Vince D
GBHelp With the Ordering Process Very pleased with the communication from Nyah. She contacted me to make sure the company had all the detail correct for three frames. There was a bit of complexity with the order and her thoroughness and quick response to my inquiry gave me peace of mind.