Juan
GBAbove and beyond The whole experience with this company was excellent since the beginning. I needed to correct my pupillary distance and KEISHA took care of that in the most efficient way. I was expecting my old frame back the way I sent them (packed in a box with bubble wrap) and received them carefully packed in a case with a pouch to protect them even after using them at home. Also, it's worth mentioning that I got all that for way less money than going to an optic nearby. LensDirect is EXCELLENT!
MAB
GBVery helpful Kissel was very helpful in making sure all the right information was provided so I could get the contacts needed.
Auto Select Inc
GBQuality product, and great price! I received my glasses back today with the new replacement lenses and I am thrilled to say LensDirect exceeded my expectations! After I placed the online order order I had a concern and spoke with Sharissa, who was very knowledgeable and reassuring. Less than two weeks after I sent my frames, I have them back and the quality seems to be perfect. The glasses, originally purchased from a big box retailer, were never right due to what seemed to be an aberration in the lens which made a certain spot blurry. Not any longer! That, along with my new prescription, and they are now better than new!
Massimo
GBKarielle was so helpful on the phone to… Karielle was so helpful on the phone to me! She managed to sort out some issues with a particular order, seamlessly.
Vince D
GBHelp With the Ordering Process Very pleased with the communication from Nyah. She contacted me to make sure the company had all the detail correct for three frames. There was a bit of complexity with the order and her thoroughness and quick response to my inquiry gave me peace of mind.