Massimo
GBKarielle was so helpful on the phone to… Karielle was so helpful on the phone to me! She managed to sort out some issues with a particular order, seamlessly.
Sonya P.
GBBiBi and Sharissa have been very kind…have called multiple times BiBi and Sharissa have been very kind to me, especially dealing with my circumstances. I know I'm not always an easy person to deal with, yet these women have always remained courteous, compassionate, kind and professional and I would like to say thank you. However the date of today does not reflect all of the other dates I've interacted with Sharissa. I want to give credit where it's due, which is to both women.
Harold L Crow
GBI was concerned that I have not heard… I was concerned that I have not heard from LensDirect after shipping in my glasses for new lenses. However, I was lucky to have Nyah answer the phone as she has worked diligently to resolve the matter. I give her top score in every format. Thank you.
PAUL
GBLens Direct had my previous order on… Lens Direct had my previous order on file. I tried to order online but that didn't work due to technical issues. I the tried Customer Service. Kissel was a delight. Not only did she have my last order but assisted me in every way possible to order what I wanted. Kissel is a true professional and is a credit to LD. She is knowledgeable and pleasant. I am one happy customer. It's true that Kissel is Customer Happiness!
Rachele Heiderman
GBBibi was very helpful in making sure my… Bibi was very helpful in making sure my order was processed in a timely manner.