Don’t trust the billing dept!! While I like both therapists I’ve had here (I only switched bc the first went on maternity leave) but the billing department does not know what they’re doing. They make you put a card on file for the monthly membership fee of ~$39. Then they’re supposed to pull money from your account weekly based on your deductible and out-of-pocket limits. I was dumb to assume that I’d hit my deductible when the payments stopped. Well to my surprise they pulled $2276 from my account all in one go after I paid a small $19 fee they charged. The money was pulled on 10/25/23 for appointments I’d had back in March 2023. No one knows why, they can’t refund me everything and to put me on a payment plan (something I wasn’t aware of) I need to give more money. The refund of course won’t go through for 10 days so I have no money in my account until then but they don’t care. Now I was told I had until Wednesday to give the first payment but no that’s a lie as they pulled it today 10/30/23. I’m now deeper in the negative and am done with this place once this payment plan is paid off. NOT TRUSTWORTHY AT ALL. I’m warning you now

Nasty, unprofessional therapist. I found Danielle Frederickson, LCSW on Psychology Today's therapist list. Had a few sessions and thought she was capable if somewhat depressed. A few sessions in, she went on a rant accusing me of noxious things I'd never said. Then, after the rant, she told me that she was finished with me 15 minutes into the session. Despite contacting her through Psychology Today, she told me that she works for Thriveworks. I tried to contact Thriveworks several times. They gave me a case number but did not reply. I am deeply upset about Ms. Fredrickson's appalling, hurtful, unprofessional behavior.

Thriveworks bad business practices I logged in to write a review of Thriveworks and was amazed to read another review that captured almost word for word my sentiments. Therapist is awesome, company is terrible. My teenage daughter's appointments were cancelled without warning, and when I immediately called to get support, it was an off-shore call center, and the agent knew nothing and could do nothing. Even though the billing issue was resolved and they actually had access to my credit card the whole time, they refused to put my daughter's appointment back on the schedule, citing some 48 hour company policy. Agent refused to allow me to speak to any other person, saying they were "all in meetings." She was entirely unhelpful and unfriendly. Very frustrating and saddening, as this company is in the business of mental health. I had another experience previously when my daughter had strep throat, and I called to cancel AT LEAST 24 hours in advance, but they have a hard line, non-negotiable 72 hour cancellation policy, so they charged me a ridiculous fee to cancel.

Horrible company, billing, customer service, Hit or Miss with the counsellor. Okay, so I see a lot of ppl saying it is a scam. It's not. It's just really sketchy the way their billing and company works. The therapist is awesome that I have, but thriveworks pressures you into signing up for a membership, that isn't mandatory. I have heard of people getting charged outrageous amounts out of nowhere. DO NOT GIVE THEM YOUR CC ON FILE. use a privacy (dot) com card, a virtual card, you can connect to your bank, so YOU can control it, set a limit, etc. This way I KNOW They can never, ever charge more then 39 dollars at once (even if I cancel, the charge for cancelling won't go thru). Just be careful how you use this service, be sure your insurance covers it completely, and make sure you read the fine print on this place. They are a very scummy company, with some great therapists working for them. This may be the only way to get therapy for some ppl, as it's impossible to find local therapists. When you call, you will not be connected to a "speclist" you'll be connect to some sales rep across the world, that will not match you to the appropiate type of therapist you need. They are terrible. I'd give it 1 start, if it wasn't for the awesome therapist I have. THIS IS THERAPY, THEY ARE COUNSELLORS. They cannot prescribe meds. I see that in a review below. Alot of the issues I see in the other reviews I was told by my therapist, can be handled by telling her, rather then trying to go thru billing, which is staffed by 6 people (from what I was told). Finding the right therapist....is gonna be really big miss or a perfect fit.

Thriveworks is been the best source of… Thriveworks has been the best source of therapy I have ever had. I initially had a great therapist I was able to talk to, which is actually part of my issue, talking. I decided to stop therapy but realized that I needed some more. I initially was doing remote and decided to do in person instead. I thought if they had one great therapist that they might have more. I was right. My second therapist was also very effective. If it wasn't for my two therapist, I don't know how I'd be doing. Actually I do, definitely not as good. I highly recommend Thriveworks and much thanks to Anna Settle and Todd Newman. Btw, bad reviews may be based on people in distress. It's easy to say bad things, it's really hard to get to the point of saying good things.