Headway

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4.00
Based on 20 Reviews

5

55.00%

4

25.00%

3

0.00%

2

5.00%

1

15.00%
About Headway

Headway helps therapists and psychiatric providers build their practices while helping individuals find great care they can afford. The Problem: 1 in 4 Americans have a treatable mental health condition, but most don’t get care. The #1 reason is price. 70% of therapists don’t accept insurance because of the administrative burden. This means individuals have to pay out of pocket prices they can’t afford. The Solution: Headway is building the first asset-free national network of therapists who accept insurance. The Provider Impact: Access enhanced and competitive rates that let you focus on providing quality care. Plus, you'll receive guaranteed, biweekly payments from Headway. Get credentialed with the top plans in your state in as little as 30 days. You only need to complete one simple application and we handle the rest. Offload admin and billing work like benefits verification, claim submission, and payment collection. Thousands of therapists and psychiatrists already use Headway as a free solution for their practice. For Patients: Share your preferences and we’ll filter through thousands of therapists and psychiatrists to find your matches. Add your insurance details so we can get the exact cost for your session. Book right on Headway—we’ll handle everything from there.

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customer
GB

I have been very impressed with the… I have been very impressed with the quick support responses, quick payouts and easy system to navigate! The only downfall, is I feel I should be paid more for my services, I feel Headway takes a large chunk per appointment and I wish this was decreased.

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Berg Psychotherapy
GB

Timely payments Timely payments, ease of onboarding for myself and patients and helpful customer service. The experience with Headway has been fantastic so far and a game changer for my private practice! Thank you!

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Katy
GB

As a therapist, I'm very frustrated. I am a therapist who has used this platform and all was going well for 4 months until suddenly I received emails telling me 3 of my clients' insurance is actually NOT covered. They said that two more sessions would be covered partially in the email, but it is unclear on how that will happen and how much the patient will be charged. Now treatment is being disrupted for these clients and clinical care is on the line. Headways help service is terrible. There is no phone number to call, you have to submit online help tickets which sometimes don't take because their tech system glitches. Even if it does submit, you may be lucky to get one response per day which is unacceptable given time limited clinical issues that impact whether my clients can be seen this week or not. I can't get any reassurance that this issue won't continue, so why would I keep taking on clients that they can't actually verify insurance accurately for? The lack of ability to get help is a major problem. These tech companies don't fully realize the industry they are dealing with.

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Kelly Glenn
GB

I appreciate Headway I appreciate Headway and all the work they do to panel with insurance for me. Some of the rates are extremely low and I wish that would change. I do like the platform and I’m happy that I have found Headway.

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customer
GB

I have appreciated the customer service… I have appreciated the customer service help, (shoutout to Richard R), and how smooth it is once I get a client. I have not gotten as many referrals through Headway as I was hoping.

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