Needs improvement Firstly, something needs to be fixed with the initial scheduling. I have chosen a date/time for multiple individuals (I schedule the appts for everyone in my family) and EVERYTIME the date / time chosen is no longer available after I finish all the steps. I get this notice by e-mail that I need to reschedule so I log back in, do it over. Sometimes thats the end of it but most of the time, the person msgs to say they want to reschedule. Headway is just the platform but they need policies in place to make this process better. Second, the filter when you're initially choosing is buggy. It will say there is no one in my town at all. Then I scroll in on the map and there will be 2. Then I scroll to a neighboring town for more options and 5 show up in my town. Also it seems like the same names are inexplicably showing up at the top. It's not by alphabet, distance, or most compatible. idk maybe the therapists pay to get to the top? On the user end it wastes time and is annoying.

Excellent rates for therapists Excellent rates for therapists. Great at communicating and working with us to keep us satisfied. Very fair. I recommend them to therapists to use for billing.

I have appreciated the customer service… I have appreciated the customer service help, (shoutout to Richard R), and how smooth it is once I get a client. I have not gotten as many referrals through Headway as I was hoping.

All the members of the Headway team are… All the members of the Headway team are helpful. Anytime I have a question or a concern, I am always provided with a solution quickly and with respect. I'm very grateful for this team and look forward to a bright future. I would like to see multistate credentialing and Blue Cross billing verification done more quickly than recently. Overall, this has been a great experience and opportunity.

I appreciate Headway I appreciate Headway and all the work they do to panel with insurance for me. Some of the rates are extremely low and I wish that would change. I do like the platform and I’m happy that I have found Headway.