
customer
GBI have been very impressed with the… I have been very impressed with the quick support responses, quick payouts and easy system to navigate! The only downfall, is I feel I should be paid more for my services, I feel Headway takes a large chunk per appointment and I wish this was decreased.

Berg Psychotherapy
GBTimely payments Timely payments, ease of onboarding for myself and patients and helpful customer service. The experience with Headway has been fantastic so far and a game changer for my private practice! Thank you!

Katy
GBAs a therapist, I'm very frustrated. I am a therapist who has used this platform and all was going well for 4 months until suddenly I received emails telling me 3 of my clients' insurance is actually NOT covered. They said that two more sessions would be covered partially in the email, but it is unclear on how that will happen and how much the patient will be charged. Now treatment is being disrupted for these clients and clinical care is on the line. Headways help service is terrible. There is no phone number to call, you have to submit online help tickets which sometimes don't take because their tech system glitches. Even if it does submit, you may be lucky to get one response per day which is unacceptable given time limited clinical issues that impact whether my clients can be seen this week or not. I can't get any reassurance that this issue won't continue, so why would I keep taking on clients that they can't actually verify insurance accurately for? The lack of ability to get help is a major problem. These tech companies don't fully realize the industry they are dealing with.

Kelly Glenn
GBI appreciate Headway I appreciate Headway and all the work they do to panel with insurance for me. Some of the rates are extremely low and I wish that would change. I do like the platform and I’m happy that I have found Headway.

customer
GBI have appreciated the customer service… I have appreciated the customer service help, (shoutout to Richard R), and how smooth it is once I get a client. I have not gotten as many referrals through Headway as I was hoping.