So far, so good. I'm enjoying the Headway experience. Headway makes it possible for me to build a practice with confidence. Thank you all. You are great at answering questions. You verify insurance benefits expediently. You have a great team, I'm happy to be a part of a great company. You made having my own practice possible. Thank you

Clear and effective communication Clear and effective communication. Payout is on time. I like that you're adding more EMR stuff. I am worried if it is PHI compliant? Overall great experience with the site and headway.

I asked to cancel my subscription less… I asked to cancel my subscription less than an hour after signing up and was denied, and have been unable to access any material since signing up a month ago. On April 16th, I emailed to request assistance accessing material and received this response on April 20th… “Your ticket was marked as resolved. If you still have unresolved issues or additional questions, please don't hesitate to contact our customer support team. However, since we didn't receive a response from you for more than 96 hours, the ticket was marked as solved.” Yes, I still have an issue…I’ve paid for 3 months and have yet been able to access any material. I am very, very disappointed in the money I have wasted in this unreliable platform.

Needs improvement Firstly, something needs to be fixed with the initial scheduling. I have chosen a date/time for multiple individuals (I schedule the appts for everyone in my family) and EVERYTIME the date / time chosen is no longer available after I finish all the steps. I get this notice by e-mail that I need to reschedule so I log back in, do it over. Sometimes thats the end of it but most of the time, the person msgs to say they want to reschedule. Headway is just the platform but they need policies in place to make this process better. Second, the filter when you're initially choosing is buggy. It will say there is no one in my town at all. Then I scroll in on the map and there will be 2. Then I scroll to a neighboring town for more options and 5 show up in my town. Also it seems like the same names are inexplicably showing up at the top. It's not by alphabet, distance, or most compatible. idk maybe the therapists pay to get to the top? On the user end it wastes time and is annoying.

FINALLY a company that takes care of patients AND PROVIDERS I love how they actually take the life and value the provider and streamline services so we don't have to waste time chasing money, filing confusing claims, and we can focus on providing SERVICES that we are trained to do... THERAPY! I also loved how during the cyber attack they continued to pay us. If it wasn't for the consistent payments I received through headway, I would have been forced to shut down my private practice and may have not been able to feed my family.