Henri Menco
GBHeadway is great billing platform and… Headway is great billing platform and referral source for new clients. Easy to use assessments as well.
Katy
GBAs a therapist, I'm very frustrated. I am a therapist who has used this platform and all was going well for 4 months until suddenly I received emails telling me 3 of my clients' insurance is actually NOT covered. They said that two more sessions would be covered partially in the email, but it is unclear on how that will happen and how much the patient will be charged. Now treatment is being disrupted for these clients and clinical care is on the line. Headways help service is terrible. There is no phone number to call, you have to submit online help tickets which sometimes don't take because their tech system glitches. Even if it does submit, you may be lucky to get one response per day which is unacceptable given time limited clinical issues that impact whether my clients can be seen this week or not. I can't get any reassurance that this issue won't continue, so why would I keep taking on clients that they can't actually verify insurance accurately for? The lack of ability to get help is a major problem. These tech companies don't fully realize the industry they are dealing with.
customer
GBGreat customer service Great customer service, good rates, and a well managed company.
customer
GBStreamlined insurance billing I have been very happy & grateful for Headway. I was considering reducing the insurances I accept because of the difficulty with some of them. Now that I am able to bill through Headway it makes it so much easier and I know exactly when I'm going to be paid.
Jessie
GBGreat billing tool Not having to worry about submitting claims myself, as a small private practice owner is a beautiful thing. Headway takes away the stress of billing..and the platform overall is very simple.