Headway

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4.00
Based on 20 Reviews

5

55.00%

4

25.00%

3

0.00%

2

5.00%

1

15.00%
About Headway

Headway helps therapists and psychiatric providers build their practices while helping individuals find great care they can afford. The Problem: 1 in 4 Americans have a treatable mental health condition, but most don’t get care. The #1 reason is price. 70% of therapists don’t accept insurance because of the administrative burden. This means individuals have to pay out of pocket prices they can’t afford. The Solution: Headway is building the first asset-free national network of therapists who accept insurance. The Provider Impact: Access enhanced and competitive rates that let you focus on providing quality care. Plus, you'll receive guaranteed, biweekly payments from Headway. Get credentialed with the top plans in your state in as little as 30 days. You only need to complete one simple application and we handle the rest. Offload admin and billing work like benefits verification, claim submission, and payment collection. Thousands of therapists and psychiatrists already use Headway as a free solution for their practice. For Patients: Share your preferences and we’ll filter through thousands of therapists and psychiatrists to find your matches. Add your insurance details so we can get the exact cost for your session. Book right on Headway—we’ll handle everything from there.

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customer
GB

Clear and effective communication Clear and effective communication. Payout is on time. I like that you're adding more EMR stuff. I am worried if it is PHI compliant? Overall great experience with the site and headway.

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Eric Pierce, LCSW Los Angeles
GB

Easy to Use and Getting Paid What I Deserve What makes the experience great is the ease of the website. Also the templates are easy to use. I like how Headway is expanding insurance offerings. Most of all the payment rate per session is excellent.

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customer
GB

A helpful private practice partner Headway has provided a positive experience for my business, to allow me to expand my client base and boost my weekly bookings. Their support with credentialing and billing allows me to focus on my clients. I appreciate their support team and quick responses when needing help. The only thing I've run into that causes disruption is occasionally a situation where an insurance plan unexpectedly isn't accepted or there is a discrepancy in what the client was expecting for their copay. It seems the support team does their best to help in these times though.

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Consumer
CA

I asked to cancel my subscription less… I asked to cancel my subscription less than an hour after signing up and was denied, and have been unable to access any material since signing up a month ago. On April 16th, I emailed to request assistance accessing material and received this response on April 20th… “Your ticket was marked as resolved. If you still have unresolved issues or additional questions, please don't hesitate to contact our customer support team. However, since we didn't receive a response from you for more than 96 hours, the ticket was marked as solved.” Yes, I still have an issue…I’ve paid for 3 months and have yet been able to access any material. I am very, very disappointed in the money I have wasted in this unreliable platform.

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customer
GB

It is a good experience with the… It is a good experience with the exception of getting Provider support. Provider support is terrible. They never answer my questions and there is no way to speak with anyone.

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