Clear and effective communication Clear and effective communication. Payout is on time. I like that you're adding more EMR stuff. I am worried if it is PHI compliant? Overall great experience with the site and headway.

Easy to Use and Getting Paid What I Deserve What makes the experience great is the ease of the website. Also the templates are easy to use. I like how Headway is expanding insurance offerings. Most of all the payment rate per session is excellent.

A helpful private practice partner Headway has provided a positive experience for my business, to allow me to expand my client base and boost my weekly bookings. Their support with credentialing and billing allows me to focus on my clients. I appreciate their support team and quick responses when needing help. The only thing I've run into that causes disruption is occasionally a situation where an insurance plan unexpectedly isn't accepted or there is a discrepancy in what the client was expecting for their copay. It seems the support team does their best to help in these times though.

I asked to cancel my subscription less… I asked to cancel my subscription less than an hour after signing up and was denied, and have been unable to access any material since signing up a month ago. On April 16th, I emailed to request assistance accessing material and received this response on April 20th… “Your ticket was marked as resolved. If you still have unresolved issues or additional questions, please don't hesitate to contact our customer support team. However, since we didn't receive a response from you for more than 96 hours, the ticket was marked as solved.” Yes, I still have an issue…I’ve paid for 3 months and have yet been able to access any material. I am very, very disappointed in the money I have wasted in this unreliable platform.

It is a good experience with the… It is a good experience with the exception of getting Provider support. Provider support is terrible. They never answer my questions and there is no way to speak with anyone.