customer
GBIt is a good experience with the… It is a good experience with the exception of getting Provider support. Provider support is terrible. They never answer my questions and there is no way to speak with anyone.
customer
GBGreat customer service Great customer service, good rates, and a well managed company.
Heather Tuck
GBNeeds improvement Firstly, something needs to be fixed with the initial scheduling. I have chosen a date/time for multiple individuals (I schedule the appts for everyone in my family) and EVERYTIME the date / time chosen is no longer available after I finish all the steps. I get this notice by e-mail that I need to reschedule so I log back in, do it over. Sometimes thats the end of it but most of the time, the person msgs to say they want to reschedule. Headway is just the platform but they need policies in place to make this process better. Second, the filter when you're initially choosing is buggy. It will say there is no one in my town at all. Then I scroll in on the map and there will be 2. Then I scroll to a neighboring town for more options and 5 show up in my town. Also it seems like the same names are inexplicably showing up at the top. It's not by alphabet, distance, or most compatible. idk maybe the therapists pay to get to the top? On the user end it wastes time and is annoying.
Henri Menco
GBHeadway is great billing platform and… Headway is great billing platform and referral source for new clients. Easy to use assessments as well.
Dr. Alice Campbell
GBSo far, so good. I'm enjoying the Headway experience. Headway makes it possible for me to build a practice with confidence. Thank you all. You are great at answering questions. You verify insurance benefits expediently. You have a great team, I'm happy to be a part of a great company. You made having my own practice possible. Thank you