Customer Service is excellent Customer Service is excellent ! I've had a couple of issues when I started the system 3 years ago , I upgraded to the new one.So far they all tried their best to help me resolve those one by one, from minor to complicated ones.Good Job guys!

Install I had a live install of new equipment and software, everything was done through the phone. It Retail was there through the whole process. They even helped me finish the install when we weren't on the schedule, that meant a lot to me. Thank you It Retail!!!

Bharat Jangrid is a very good and… Bharat Jangrid is a very good and patient worker. I had an amazing experience with him.

Above and beyond support Service Experience Edgar was very helpful and helped install new hardware. I believe he went above and beyond to help. I had called several times to the support team and they were not able to assist.

I am giving 5 stars because Edgar with… I am giving 5 stars because Edgar with tech support has been great everytime I work with him. He really knows his stuff. When it comes to the software itself there are some bugs and issues that really fall on the development team. I was hoping to be able to speak with the development team directly to discuss these bugs and get some insight on what features are on the roadmap. There are some key things missing from this software that are standard on other platforms that I hope I can push to have added or at least give suggestions from a customer perspective. We are the ones using the software everyday so I feel like that only makes sense.