Grreat for the Account Manager Good for the Account Manager, Justin!! He works hard to try to bring the best of the company to the customers. He has the right knowledge to point you in the right direction and things are solved correctly, ( the ones that have solution)

In love with Guesty In love with Guesty! Game changer for my letting business, great team especially Ellie! Thank you Guesty for your great service and support, always. Rebecca from Ocean Ridge

Guestys support is prompt and thorough Guestys support is prompt and thorough, we love our main contact Ellie, she is a wonderful & helpful and person to work with. They insure all issues are resolved promptly and checks in to see how we are going regularly.

No zero star option? No zero star option? Guesty has been a disaster from us from day 1. We were moved across to Guesty from MyVR. Which was truly awesome. And after the flashy Guesty sales demo, everything started going downhill. The migration to about 40 solid hours of work. And it was all misery. We were "upgraded" to the new website builder. Which not only cost stupid cash (single listing cost > £100 a month for the overall platform) but also had a stealth stripe payment fee on top not discussed in product pricing. The booking engine doesn't automatically send customer invoices for payment (a legal requirement in the UK when you take a direct card payment). The support was terrible. Any request for the basics was met with "we'll raise with product" The UI was a mess. They then refreshed it and made it even worse. The only decent thing about it was the customisation of customer comms flow. That's literally it. We migrated to Lodgify. Less than half the price. Awesome company, team and support. And the kick in the teeth? Guesty didn't delete our direct booking website with them despite a series of escalations. Their data retention and deletion policy is highly dubious. Avoid Guesty at all costs.

It works really nice for short term rentals It works really nice for short term rental apartments, for hotels I am not very convinced to be honest, but for our apartments it is super good. For our hotels we decided to go for other platforms. Their customer service is actually pretty fast and neat